HCL streamlined the business operations of a leading supplier in the life sciences industry. By improving the company’s efficiency in implementing new business processes, HCL enabled global system governance in accordance with both Chinese and U.S. statutory requirements. HCL provided enhanced reporting capability with globally unified reports in SAP, created software solutions, and enabled process localization in Chinese.
HCL In China
HCL’s customers in China understand the critical value that IT can deliver and the business innovation opportunities that new and emerging technologies can present. As a strong technology partner, and an established IT service provider in China bringing differentiated value to over 50 of them, HCL is helping customers expand their business, transform their operations, and differentiate themselves in crowded markets.
HCL has been operating in Greater China for more than 17 years. Headquartered in Shanghai, which is also a Global Delivery Center along with Kunshan, HCL has branch offices in Nanjing, Beijing, Tianjin and Qingdao. HCL employs more than 600 professionals of which 95% are Chinese. Through efficient collaboration techniques, global delivery, and near-shore flexibility provided through HCL’s Centers of Excellence in the region, which provide multi-lingual technical support, HCL serves customers across the banking and financial services, retail, manufacturing, automotive, aerospace, life sciences, and healthcare industries, providing them with the entire gamut of enterprise, engineering, application and infrastructure services.
Led by grassroots innovation, enabled by industrialized delivery, and empowered by an “Employees First” leadership model, HCL offers customers a unique experience that creates unparalleled value.
HCL streamlined the business operations of a leading supplier in the life sciences industry.By improving the company’s efficiency in implementing new business processes, HCL enabled global system governance in accordance with both Chinese and U.S. statutory requirements. HCL provided enhanced reporting capability with globally unified reports in SAP, created software solutions, and enabled process localization in Chinese.
HCL is providing IT support for more than 30 infrastructure engagements across China.Some of these include: Office 365 migration support, Japanese and English translation services for application migration, Windows XP to Windows 7 desktop migration support, and Citrix MyDesk upgrade and support. HCL achieved the best NPS scores in all these engagements.Return To Top
Dynamic business environments, competition, and challenging economic conditions have resulted in a rapid escalation of operational costs which have a direct impact on a company’s P&L. The answer to this conundrum lies in the company’s enterprise functions such as Finance, Procurement, Marketing, Legal and HR, that form the central support to the organization.
HCL’s unique technology-driven proposition - “Enterprise Functions as a Service” or EFaaS™ - enables a reduction in the cost of business operations. While traditional IT and BPO focuses only on optimizing IT costs, EFaaS™ integrates business.
HCL’s ALT ASM™, which dwells on the concept of Proactive Obsolescence, is creating a paradigm shift in applications outsourcing.
While other IT vendors are motivated to keep growing their ASM engagements, we proactively try to eradicate this. By focusing on a cut down of wastes in an ASM engagement, we work towards achieving the ‘ZERO Incident’ status for many of our customers, allowing CIOs to strategically benefit from their ASM offshoring engagement.
HCL puts its employees first, empowering them to believe in everyday ideas that create immense value for customers, making HCL the world's largest Ideapreneurship™.
Our fixation on “value centricity” is dedicated to delivering more value for clients, putting their interests ahead of ours and delivering value that goes beyond the contract. Our belief in “trust, transparency and flexibility” drives us to step into our customers' business reality, guaranteeing outcomes with great enthusiasm. Our Ideapreneurs are transforming global businesses one relationship at a time.
Technology is constantly changing, often making even the best contracts appear outdated or ill-conceived. That’s why at HCL we focus on developing relationships beyond the contract — not just by optimizing costs or enhancing efficiency but by thinking well into the future on behalf of our customers. Our alternative propositions such as ALT ASM, Enterprise of the Future, Digital Systems Integration, Enterprise Functions as a Service, Innovation Monetization, and zCMO ensure that we deliver “relevant” business value in real-time, despite the changing times.
- Helps HCL align solutions with local market requirements
- An exceptional platform for HCL clients and industry peers to exchange ideas and best practices
- Recognized through several awards — including the Forrester Groundswell Award in the B2B category — for the trust it fosters between HCL and its customers
- Deep understanding of Chinese business processes and practices over a 17 year period
- Enabling Chinese companies gain an edge through business transformation and improved competitiveness
- Global collaboration model designed to recognize distinctive socio-cultural factors in China
- Differentiated services through Centers of Excellence that provide support in Mandarin, Cantonese, Korean, Japanese, and Thai
- Native Chinese employees help upgrade capabilities and bring value to China-oriented business activities, client interactions, and events
- Regional teams provide full support, sharing successful experiences across regions
What Customers Say
"The HCL team provided exactly the kind of support that the customer was looking for. A job well done by Team China! I am sure that the same level of support will be extended to other parts of Asia, especially Thailand and Australia. HCL China rocks"
- Senior IT Director, A Multinational Biotechnology Company
"We really appreciate your help and service. The team is very prompt and dedicated in solving our issues. When compared with the past (without APJ Service Desk) where we had to wait hours or even overnight to get a solution, we now receive faster and better service."
"The HCL team provided exactly the kind of support that the customer was looking for. A job well done by Team China! I am sure that the same level of support will be extended to other parts of Asia, especially Thailand and Australia. HCL China rocks!!!"
- Senior IT Director, A Multinational Biotechnology Company