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China

Introduction

Case Snippets

HCL streamlined the business operations of a leading supplier in the life sciences industry. By improving the company’s efficiency in implementing new business processes, HCL enabled global system governance in accordance with both Chinese and U.S. statutory requirements. HCL provided enhanced reporting capability with globally unified reports in SAP, created software solutions, and enabled process localization in Chinese.

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HCL In China

HCL’s customers in China understand the critical value that IT can deliver and the business innovation opportunities that new and emerging technologies can present. As a strong technology partner, and an established IT service provider in China bringing differentiated value to over 50 of them, HCL is helping customers expand their business, transform their operations, and differentiate themselves in crowded markets.

HCL has been operating in Greater China for more than 17 years. Headquartered in Shanghai, which is also a Global Delivery Center along with Kunshan, HCL has branch offices in Nanjing, Beijing, Tianjin and Qingdao. HCL employs more than 600 professionals of which 95% are Chinese. Through efficient collaboration techniques, global delivery, and near-shore flexibility provided through HCL’s Centers of Excellence in the region, which provide multi-lingual technical support, HCL serves customers across the banking and financial services, retail, manufacturing, automotive, aerospace, life sciences, and healthcare industries, providing them with the entire gamut of enterprise, engineering, application and infrastructure services.

Led by grassroots innovation, enabled by industrialized delivery, and empowered by an “Employees First” leadership model, HCL offers customers a unique experience that creates unparalleled value.

Key Engagements

HCL has been creating value for several global enterprises in China, such as Astra Zeneca, Nokia, Danfoss, Electrolux, EMC, Micron, Cummins, Sensata, Freescale, and Brocade, to name a few.

Case Snippets

HCL streamlined the business operations of a leading supplier in the life sciences industry.By improving the company’s efficiency in implementing new business processes, HCL enabled global system governance in accordance with both Chinese and U.S. statutory requirements. HCL provided enhanced reporting capability with globally unified reports in SAP, created software solutions, and enabled process localization in Chinese.

HCL is providing IT support for more than 30 infrastructure engagements across China.Some of these include: Office 365 migration support, Japanese and English translation services for application migration, Windows XP to Windows 7 desktop migration support, and Citrix MyDesk upgrade and support. HCL achieved the best NPS scores in all these engagements.

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Our Differentiators

OUR DIFFERENTIATORS

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Dynamic business environments, competition, and challenging economic conditions have resulted in a rapid escalation of operational costs which have a direct impact on a company’s P&L. The answer to this conundrum lies in the company’s enterprise functions such as Finance, Procurement, Marketing, Legal and HR, that form the central support to the organization.

HCL’s unique technology-driven proposition - “Enterprise Functions as a Service” or EFaaS™ - enables a reduction in the cost of business operations. While traditional IT and BPO focuses only on optimizing IT costs, EFaaS™ integrates business.

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HCL’s ALT ASM™, which dwells on the concept of Proactive Obsolescence, is creating a paradigm shift in applications outsourcing.

While other IT vendors are motivated to keep growing their ASM engagements, we proactively try to eradicate this. By focusing on a cut down of wastes in an ASM engagement, we work towards achieving the ‘ZERO Incident’ status for many of our customers, allowing CIOs to strategically benefit from their ASM offshoring engagement.

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HCL puts its employees first, empowering them to believe in everyday ideas that create immense value for customers, making HCL the world's largest Ideapreneurship™.

Our fixation on “value centricity” is dedicated to delivering more value for clients, putting their interests ahead of ours and delivering value that goes beyond the contract. Our belief in “trust, transparency and flexibility” drives us to step into our customers' business reality, guaranteeing outcomes with great enthusiasm. Our Ideapreneurs are transforming global businesses one relationship at a time.

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Technology is constantly changing, often making even the best contracts appear outdated or ill-conceived. That’s why at HCL we focus on developing relationships beyond the contract — not just by optimizing costs or enhancing efficiency but by thinking well into the future on behalf of our customers. Our alternative propositions such as ALT ASM, Enterprise of the Future, Digital Systems Integration, Enterprise Functions as a Service, Innovation Monetization, and zCMO ensure that we deliver “relevant” business value in real-time, despite the changing times.

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Our Initiatives

Our Initiatives

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HCL’s APAC Customer Advisory Council
  • Helps HCL align solutions with local market requirements
  • An exceptional platform for HCL clients and industry peers to exchange ideas and best practices
  • Recognized through several awards — including the Forrester Groundswell Award in the B2B category — for the trust it fosters between HCL and its customers
Enabling Business Transformation
  • Deep understanding of Chinese business processes and practices over a 17 year period
  • Enabling Chinese companies gain an edge through business transformation and improved competitiveness
Global Collaboration Model
  • Global collaboration model designed to recognize distinctive socio-cultural factors in China
  • Differentiated services through Centers of Excellence that provide support in Mandarin, Cantonese, Korean, Japanese, and Thai
  • Native Chinese employees help upgrade capabilities and bring value to China-oriented business activities, client interactions, and events
  • Regional teams provide full support, sharing successful experiences across regions
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HCL Technologies (Shanghai) Ltd
5th Floor, Building 23, 498, Guoshoujing Road, PuDong New Area,
201203
China
Phone: (+86) 21 5080-5106
Fax: (+86) 21 5080-5776
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China
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We will treat any information you submit with us as confidential. Please read our privacy statement for additional information.