HCL in Australia
One of the disparate countries in the Asia Pacific outsourcing market, Australia is a mature market that is demanding innovation and value beyond traditional outsourcing. Increased complexities in this country’s IT landscape have led Australian firms to realign their IT outsourcing deals with their strategic expansion goals. At the same time, they want to achieve a cost advantage, increased flexibility, higher productivity on demand, faster payoffs, and quality-driven outcomes.
For more than fifteen years, HCL has been helping Australian companies increase productivity and enhance customer satisfaction. HCL, an endorsed federal government supplier, has relationships with some of the largest local financial institutions and supermarket chains, a leading telecommunications company, and the largest city council in Australia.
- Operating in Australia for more than fifteen years
- HCL is an endorsed federal government supplier
- Relationships with some of the largest local financial institutions, supermarket chains, telecommunications companies, and city councils
- Employees First, Relationship Beyond the Contract, and Global Delivery, Local Center of Gravity are some of the core principles contributing to the success of these engagements
- HCL’s APAC Customer Advisory Council helps us align solutions with local market requirements; provides an exceptional platform for clients and their industry peers to exchange ideas and best practices
- Centers at Sydney, Melbourne, Brisbane, Tasmania, and Perth, catering to customer organizations across several industries
- HCL helps disseminate Australian innovation and IP to foreign markets through strategic partnership programs
- Nominated for the Fons Trompenaars Award for Innovation and Creativity by the Australian Human Resources Institute (AHRI)
Several principles at the core of HCL have contributed to the success of these engagements:
Employees First. Our unique management philosophy, based on trust and transparency, empowers frontline employees to create value for customers every day. This thinking — described in the best-selling book Employees First, Customers Second: Turning Conventional Management Upside Down (Harvard Business Press, 2010) by former CEO Vineet Nayar — has created a distinctive culture of employee-driven innovation. We call it ideapreneurship, and it is yielding excellent business outcomes for both HCL and our customers.
A Relationship Beyond the Contract.Technology is constantly changing, often making even the best contracts appear outdated or ill-conceived. That’s why at HCL we focus on developing relationships beyond the contract, not just by optimizing costs or enhancing efficiency but by thinking well into the future on behalf of our customers. Alt-ASM — our alternative approach to managing applications — and Enterprise Function as a Service (EFaaS) — our integrated end-to-end proposition for IT and business services across business functions — are just two of several initiatives in this direction.
Global Delivery, Local Center of Gravity. “Think global, act local” drives our strategy for serving customers and partners in every region. Through global/local Centers of Excellence, the creation of talent pools in local markets, and the cultivation of an ecosystem of local and global partners for pioneering new propositions and delivery frameworks, HCL provides value to customers well beyond cost optimization.
Since entering the Australian market, in 1997, HCL has been widely recognized for its commitment to addressing the country’s business and societal issues:
HCL APAC’s Customer Advisory Council. This group helps HCL align solutions with local market requirements and serves as an exceptional platform for HCL clients and their industry peers to exchange ideas and best practices. The Council has been recognized through several awards – including the Forrester Groundswell Award in the B2B category – for the trust it fosters between HCL and its customers.
Commitment to local job creation. HCL actively works to address the challenges of the communities and economies in which it operates. Over 2,000 employees — mainly Australians, Indians, Britons, Malaysians, and New Zealanders —provide professional services across Australia, onshore and offshore.
Strong local footprint. HCL’s glocalization strategy in Australia has been extremely successful through centers in cities such as Sydney and Melbourne, and with local development centers in Queensland (Brisbane), Tasmania (Hobart), and Western Australia (Perth).
Focusing on verticals. HCL caters to large customers across several industries in this region, including banking and financial services, retail and consumer products, hi-tech, manufacturing, energy and utilities, mining, travel and logistics, and government. By providing integrated services, we ensure that the value we deliver is clear, focused, and measurable.
Accelerating market growth. HCL’s strategic partnership programs help disseminate Australian innovation and IP to foreign markets. Our growth strategy is both focused and pragmatic, as HCL reinvests a percentage of the revenue generated from its customer engagements as an innovation budget. (http://blogs.forrester.com/fred_giron/13-01-13-hcl_technologies_is_coming_of_age_in_asia).
Fostering good management practices. The Australian Human Resources Institute (AHRI) nominated HCL for the Fons Trompenaars Award for Innovation and Creativity, which recognizes companies for outstanding initiatives or programs that create and support a culture that stimulates innovation. And in 2011, HCL won three prestigous recognitions at the Asia’s Best Employer Brand Awards.