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HCL In Australia

HCL was established in Australia in 1997, headquartered in Sydney. With offices and delivery centers in Canberra, Melbourne, Sydney, Brisbane, Hobart and Perth, HCL caters to large customers across industries such as banking and financial services, retail and consumer products, hi-tech, manufacturing, energy and utilities, mining, travel and logistics, and government. HCL is an endorsed federal government supplier and has strategic relationships with some of the largest local financial institutions and supermarket chains, including a leading telecommunications company, and the largest city council in Australia.

By providing these companies with integrated services, HCL ensures that the value it delivers is clear, focused, and measurable. Fuelled by its “Employees First” culture that is based on trust and transparency, HCL’s philosophy of contributing to the growth of the local economy has borne much fruit and ensured consistent growth. 

Key Engagements

  • Sydney Trains awarded HCL with a five-year, $34.9 million deal to provide bespoke systems and support services encompassing application development, support and maintenance services.
  • HCL is digitizing the field force and customer experience processes using mobile, analytics and cloud applications at a fast growing, global financial services company
  • HCL recently won a significant Human Capital Management engagement with one of Australia’s largest retailers, to implement SAP SuccessFactors Employee Central

Case Snippets

One of Australia's leading banks with operations in New Zealand

HCL helped the bank provide a single point of access to wholesale managed funds, listed securities and cash through a secure Internet service. HCL consolidated its insurance product with the existing products and integrated advisors across the WRAP platform. HCL improved the product’s performance by 65%.

An Australian multinational bank with businesses across New Zealand, Fiji, Asia, USA and the United Kingdom.

HCL helped an Australian multinational bank to rationalize and bring its other acquired banks into a common infrastructure. It achieved this feat by conceptualizing a new payments architecture called “Unified Payments Capability (UPC)" to simplify payments, implementing multiple components of the payment hub in partnership with product vendors, and extending and configuring the platform to achieve the desired capabilities of the bank. HCL was able to delight the customer by providing the flexibility and scale of operations required to implement the payment hub, with systems integration activities.

An Australian multinational bank with businesses across New Zealand, Fiji, Asia, USA and the United Kingdom.

HCL helped one of the top 3 Australian banks in the areas of application maintenance and enhancement, and vendor management services. HCL helped this client operate with zero SLA violations and proactively proposed and implemented initiatives in its Lease Management System to reduce the IT team’s turnaround time to provide support to business users whenever a new branch is added. This helped the client considerably reduce its monthly efforts on the issue.

Media Mentions

HCL contracted to get Sydney Trains on time - ARN Net

Sydney Trains Selects HCL for Bespoke Systems Support Services -, Computerworld, TechWorld, Rust Report

Sydney Trains signs $35m outsourcing deal with HCL -

What Customers Say

“The ability to understand business problems together with the technical landscape, and bridging the two, cannot be overstated. I had been looking for someone who could influence, articulate, and hold a view. Your efforts have made considerable positive impact!”
– CIO, Leading Bank in Australia and NZ
“What an amazing result! Considering how long and how tough this year has been, the result on the weekend was a testament to the drive, dedication and commitment to quality that the HCL team continues to display. For those unaware of the details, we migrated over 400,000 business deposit and migration accounts with a success rate of 99.86%! Congratulations to all involved and a huge well done to a program that continues to deliver the big bank changing milestones."
– Program Director- One of the largest banks in Australia
“The combined efforts of our Asset Finance and Commercial Lending IT Service Delivery team and HCL have resulted in an 80% reduction in P1 and P2 incidents over 2010. This is a great testimony to Applications and Operations' dedication to embed strong service management disciplines, including incident, problem, change, capacity, availability and service continuity management.”
– CIO Retail & Business Banking ES, A Large Australian Bank
“Without the dedication, professionalism and hard work from the HCL team we could never have undertaken this transformational change. The end result was a website that has dramatically improved our customer’s online experience."
– One of the largest banks in Australia
"This is wonderful stuff, the type of activities that make a big difference to our customer. Truly great work!” (On the successful implementation of the WRAP project).
– CIO Large Programs, Leading Bank in Australia and NZ
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Our Differentiators

Our Initiatives

Women Lead AustraliaWomen Lead Australia – 1:1 Women Mentorship program For a nation with 45% female workforce and only 3% of women CEOs among ASX500 companies (A similar ratio in senior management roles also), Australia has a paucity of female c-level executives. This has been highlighted as a major concern area by Australian corporations and the Australian government – and leading companies across Australia are building programs to help create a pipeline of senior women leaders. Gender diversity targets are being instated for the coming years with immense focus on Leadership development and Mentorship programs targeted at nurturing women potential. As an organization recognized by UN-Women for implementation of diversity initiatives and enable our contribution towards this cause, HCL in collaboration with Women & Leadership Australia launches WOMEN LEAD AUSTRALIA - An exclusive corporate leadership development program to provide a platform for Australia’s top emerging women leaders to receive 1:1 mentorship from leading C-Suite executives from Australia over a period of 13 Weeks. Click here for more information


Our Initiatives

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HCL Offices in Australia

HCL Australia Services Pty. Ltd. (HQ)
Level 20, 101 Miller Street,
North Sydney, NSW 2060
Phone: +61 (2) 80815800
Fax: +61 (2) 94600953
HCL Australia Services Pty. Ltd. (Delivery Centre)
Level 9, 484 St. Kilda Road,
Melbourne, VIC 3004
Phone: +61 (3) 8506 9600
Fax: +61 (3) 9682 9837
HCL Australia Services Pty. Ltd. (Service Office)
Level 11, Brookfield Place, 125 St Georges Terrace,
Perth, WA 6000
Phone: +61 (8) 6189 8524
HCL Australia Services Pty. Ltd. (Service Office)
Level 20, 300 Queen Street
Brisbane QLD 4000
Phone: +61 (7) 3023 5069
Fax: +61 (7) 3010 9001
HCL Australia Services Pty Ltd,
Servcorp Virtual Office Canberra, Level 1 The Realm 18 National Circuit,
Barton Canberra, ACT 2600
Phone: +61 2 6198 3243
Fax: +61 2 6198 3232
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