Success Stories
Supply Chain Strategy for a leading US based food and drug retailer
Client: A leading US based food and drug retailer
Business challenges- To re-design the supply chain for Wine and Patio e-business
- Introduction of new sales channel led to a more complex supply chain.
- Need to deal with additional challenges like nationwide coverage, increased SKU & accessories, catalog sales, same day shipping, delivery on specific dates, choice of store pick-up because of online sales
- Understood business strategy, supply chain strategy/design, vision and goals
- Identified maturity of supply chain based on supply chain maturity model
- Identified risk associated with supply chain with addition of e-business
- Identified area of misalignment between business strategy and supply chain strategy
- Recommended changes in supply change design
- Order fulfillment & status
- Inventory control & visibility
- Warehouse systems & processes
- Logistics systems & processes
- Returns management
- Customer service
- Purchasing & replenishment
- Better inventory visibility & reconciliation with easy integration among various divisions
- Less Inventory and less number of stock-outs
- Increased sales and better customer service because of increased fulfillment choices
- Optimization of inventory, order processing and customer service
- Recommended multi-region & multi-warehouse data model, comprehensive order management system and MS commerce 2007 for online sales.
