Success Stories

Switch and Router Firmware Sustaining & Testing for leadings supplier of SAN Interconnect & Management Solutions

Leading supplier of SAN Interconnect and Management Solutions

The Challenge:
Client was facing industry challenges that made it critical to develop innovative products faster than competition. Some key business drivers were:

• Entry of networking majors to the SAN switching market
• Increased price pressure from key OEMs
• Imperative to increase speed of execution to stay competitive
• Address more OEM opportunities without increasing team size

The Solution
HCL enabled the client to focus on developing next generation products faster than competition. The project was undertaken with the following scope of services:

• Switch firmware sustaining and testing
• Router firmware sustaining
• Management software development and testing

HCL gave client significant cost reduction with deployment of a team that has 90% people offshore.
Some other key aspects of the approach were:

• Seamless program management
• Adoption of best practices like multi site SCM
• Dedicated offshore lab and communication infrastructure

Value Delivered:

• Significant cost reduction - Approx 33%
• Backlog of bug fixes cleared after HCL engagement
• New OEM wins for their SAN management software
• Significantly ramped up offshore sustaining engineering team to address more customer issues
• Improved customer satisfaction

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