What were the problems and challenges we faced?
We have witnessed a rapidly changing business environment over the last few years. In such an environment, it was a challenge for us to improve the knowledge, skills and performance of employees in a scalable, flexible and sustainable manner. The delivery of relevant training and knowledge in a timely manner was critical but how this was to be managed for an organization of over 85000 plus employees spread over 31 countries was a challenge. Aligning training with business objectives, enhancing competency levels in keeping pace with rapid organizational growth and fast emerging business opportunities were the needs of the hour.
While we were training our employees, following were the critical problems we faced -
- Dependence on external training
- Trainers did not have delivery experience
- Post-training handholding not available
- High turnaround time
- Globally spread workforce
- Diverse training requirements
This is when the need for a solution, which could enable enterprise-wide, business-relevant learning while ensuring employee development, ease of availability and cost effectiveness was identified. It called for a focused program for identifying and developing internal trainers and subject matter experts (SMEs), who could be utilized for training delivery, content development and ensuring continuous learning and development in the organization.