Overview
The shift from TelCo to TechCo requires network modernization but also demands re-architecting carrier-grade networks as intelligent, AI-native, product-led platforms that can scale, automate and monetize in real time.
HCLTech helps telecommunications operators accelerate this transformation through engineering-led innovation, deep telecom domain expertise and IP-driven capabilities. We transform legacy network and IT environments into secure, software-driven, AI-native platforms that strengthen digital and data sovereignty, simplify operations and create new revenue opportunities beyond connectivity.
Our end-to-end ecosystem spans the entire telecom value chain from network infrastructure, OSS/BSS and cloud platforms to enterprise applications and industry partnerships. Combined with platform engineering, AI-native operations and automation at scale, we help operators de-risk network and operational transformation while accelerating enterprise, edge and platform-driven business models.
The result is resilient, future-ready networks that enable faster service innovation, operational efficiency, intelligent automation and sustainable growth helping telecommunications operators compete, differentiate and lead in an AI-first, software-defined future.
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TelecomNEXT Use Cases for TechCo Innovation
Our Capabilities that Drive TelCo to TechCo Transformation
TelecomNext reimagines networks as cognitive engines, delivering these synchronized capabilities:
- Self-governing autonomous networks – Sense-reason-act loops for real-time fault resolution and capacity optimization.
- GPU-accelerated rApps/xApps – AI-RAN intelligence for predictive QoS, traffic steering and energy efficiency.
- API-first digital core – Unified OSS/BSS/edge orchestration enabling continuous integration and zero-touch deployments
- Hyper-personalization – GenAI 360° views powering monetizable, context-aware customer journeys
- Converged connectivity – Terrestrial/5G/NTN/edge for always-on, low-latency global services
- Open APIs and programmable platforms – Ecosystem acceleration via standardized exposure and intent-based slicing
- GreenOps and sovereign AI – Sustainable, compliant frameworks for telco-led data residency
- Open RAN disaggregation – O-RAN SMO/RIC for vendor flexibility and TCO reduction
- Slicing, NaaS and B2B2X monetization – Dynamic SLAs for enterprise/IoT/government via orchestration platforms
- GenAI operations productivity – Agentic AI boosting care, sales, field ops and developer velocity
- Where others pilot in isolation, HCLTech productizes and scales at enterprise pace. TelecomNext equips CSPs to evolve from connectivity providers to AI-native TechCo leaders—faster, lower risk, proven outcomes
As telecom operators evolve toward AI-native enterprises, they need intelligent systems that can automate decisions across networks, customer experiences and revenue domains. HCLTech’s AI-powered multi-agent framework provides a scalable foundation for autonomous telecom operations, helping operators move beyond traditional automation toward continuous, real-time optimization.
- Autonomous Network Operations – Multi-AI agents autonomously orchestrate cross-domain workflows, dramatically reducing manual intervention across anomaly prediction, root cause identification and network remediation.
- Intelligent Customer Experience – Move from identifying degradation to executing corrective action or monetization opportunities in near real time.
- AI-Driven Decision Intelligence – Transforms network operational data into real-time insights, helping telecom operations teams predict risks and make faster decisions.
- Contextual Monetization – Deliver predictive engagement, personalized experiences and contextual offers that improve retention and monetization.
- Open and Scalable Architecture – Built on TM Forum ODA and Open APIs, this framework enables seamless integration across complex telecom ecosystems.
- Combined partner strength – HCLTech provides telecom domain expertise and AI engineering; Circles contributes its AI-native telecom SaaS platform; and GreySkies delivers the network observability and AIOps foundation.
- Validated alongside leading telecom innovators – Built in validation from KDDI, TELUS, Orange and Circles.Life, this framework enables operators to move beyond automation toward intelligent, self-learning networks that can sense, decide and act autonomously
Drawing on global best practices and TM Forum standards, the unique TelecomNext model delivers intelligent automation, new revenue models and operational excellence across the full telecom value chain. It provides a blueprint to scale innovation from pilot to production faster than with siloed roadmaps.
Core accelerators: Industrializing AI at scale (Industrializing AI)
- These purpose-built capabilities productize emerging technologies, de-risking deployment while enabling autonomous operations and monetization
- AI factories for Telcos – Build, govern and scale GenAI models across network, IT and customer ops, turning data into production-grade automation
- AI-Native and Open RAN Labs – Multi-vendor validation of GPU-RAN inference, RIC rApps/xApps and CI/CD for innovation without risk
- Cloud native OSS/BSS blueprints – TM Forum Open API/ODA-aligned architectures for programmable services and zero-touch orchestration.
- Monetization and ecosystem platforms – NaaS, slicing and B2B2X exposure layers to operationalize premium QoS and edge revenue
- AIOps and autonomous operations hubs – Cross-domain telemetry and closed-loop automation accelerating TM Forum AOMM Level 4+ maturity
- Hybrid/multi cloud AI Infrastructure – Edge-to-core data pipelines with sovereignty, performance and cost optimization for slicing/B2B2X
- AI maturity and governance frameworks – TM Forum KEIs tracking PoC-to-scale progress with measurable efficiency, revenue and sustainability outcomes
AI-Native 6G Networks for TechCo Monetization
6G isn’t just “faster 5G.” It’s an essential part of the sensing-aware connectivity platform that makes networks self-optimizing, adaptive and intelligent from core to edge.
6G initiatives across terrestrial, satellite and non-terrestrial networks support the massive, heterogeneous device ecosystems that TechCo strategies require. With these capabilities, telcos can drive growth and revenue through high-value, intelligence-driven applications.
- Immersive and holographic communications - Real-time volumetric video, telepresence, digital avatars
- Autonomous mobility systems - Vehicles, drones, robotics coordinated in real time
- Extended reality (XR) and spatial computing - Industrial training, remote operations and collaboration
- Advanced manufacturing and Industry 5.0 - AI-driven robotics, real-time digital twins, closed-loop automation
- Smart cities and critical infrastructure - Traffic systems, energy grids, public safety with real-time sensing
- Healthcare and remote intervention - Tele-surgery support, continuous patient monitoring, AI-assisted diagnostics
- Massive-scale digital twins - Factories, cities and supply chains, continuously synchronized via the network
- Data-as-a-Service - Commercializing insights from network sensing, telemetry, mobility patterns and environmental data
- Next-generation enterprise and industrial services - Delivering AI-powered edge platforms for manufacturing, logistics, energy, healthcare, ports and smart infrastructure
- Digital platforms and marketplaces - Generating revenue beyond traditional connectivity through network innovation
HCLTech Differentiators for AI-Powered Telco Transformation
Proven Telecom Solutions Built for Faster Outcomes
Accelerate your transformation journey with HCLTech’s portfolio of proven telecom solutions, developed through decades of industry expertise and enhanced by the capabilities of our Communications Technology Group (CTG). Built on real-world telecom deployments and proprietary intellectual property, these solutions help service providers reduce deployment complexity, accelerate time-to-value and drive operational efficiency at scale.
Our solutions span key telecom domains, including:
- Autonomous Networks
- Monetization and Mediation
- SIM/eSIM Management
- Entitlement Services
- Network Applications
- Video Solutions
- IoT
- Revenue Intelligence
- Data Retention
- Network Cloudification
By leveraging pre-built platforms, frameworks and domain-specific accelerators, telecom operators can streamline modernization initiatives, improve business agility and unlock new growth opportunities. For more information, please visit the website Cloud-Native Telecom Solutions & CTG Acquisition | HCLTech.
For Telecom CSPs
HCLTech’s AI and engineering capabilities represent a significant step in expanding our telecom platform portfolio and strengthening our product-led offerings for Communication Service Providers (CSPs).
By combining deep telecom expertise with advanced AI and engineering capabilities, we deliver a comprehensive portfolio of industry-proven, carrier-grade products and platforms designed to help telecom operators modernize networks, accelerate service innovation and unlock new revenue opportunities.
Built on more than three decades of telecom intellectual property and enhanced by HCLTech’s AI-led, cloud-native and advanced engineering expertise, our platforms enable CSPs to simplify operations, accelerate monetization and deliver seamless digital experiences at scale.
This expanded portfolio supports every stage of the telecom transformation journey, helping operators evolve from traditional network providers into agile, technology-driven enterprises equipped for the AI era.
For Telecom OEMs
HCLTech's engineering capabilities empower telecom OEMs to accelerate the development of next-generation network products, platforms and intelligent infrastructure. Our portfolio spans product engineering, 5G and Open RAN, AI-native network platforms, validation and certification, Lab-as-a-Service and AI-powered data center engineering. We enable OEMs to design, build, validate and sustain carrier-grade solutions that accelerate innovation and support the evolving demands of AI-driven connectivity.
This landmark partnership with the GSMA Open Gateway initiative accelerates global telecom innovation by enabling API‑driven, programmable networks and new monetization models for CSPs. The collaboration is redefining how networks are built, monetized, and scaled, bringing advanced AI, deep integration expertise, and industry‑ready use cases to the ecosystem. Together, we are powering a new era of open, agile, and interoperable telecom networks, delivering real‑world, cross‑industry applications.
HCLTech Labs unites network engineering, AI/ML breakthroughs and deep collaboration with hyperscalers and OEMs. HCLTech also leverages a worldwide network of specialized Centers of Excellence, delivering localized expertise with global scale:
- Santa Clara, US
- New Jersey, US
- London, UK
- Munich, Germany
- Noida, India
- Singapore
- Chennai, India
- Mississauga, Canada
These hubs provide rapid prototyping, pilot-to-production acceleration and end-to-end support across the AI-first telco ecosystem.
Awards and Recognitions
Gartner Customers’ Choice 2025 – Managed Network Services
Mehr erfahrenGoogle Cloud Industry Solution Services Partner of the Year 2024 – Telecommunications
Mehr erfahrenServiceNow Emerging Industry Partner of the Year 2025
Mehr erfahrenGartner Magic Quadrant – Service Integration and Management Services
Mehr erfahren
Partnerships
HCLTech partners with a roster of distinguished industry leaders.
Technology partners:
Industry partners:
Learning ecosystem partners:
Industry bodies:
Success Stories
HCLTech has successfully partnered with leading telecom companies to drive digital transformation and operational efficiency.
HCLTech unified fragmented network operations for a leading telecom provider with ServiceNow—enabling AI-driven visibility, faster resolution and resilient, scalable service management.
Explore how HCLTech modernizes the MTAS system of an American telecom operator by cutting cost and boosting speed to market by 75%
Enhancing speed, security and reliability for a leading U.S. telecom giant
HCLTech AI Force.ITOps platform reduces business outages through proactive and predictive monitoring
HCLTech enables a leading European MVNO to modernize and centralize SIM lifecycle management across five markets with its Dynamic SIM Provisioning (DSP) platform
Read how HCLTech helped a telecom giant go digital with eSIM—boosting agility, sustainability, and market speed.
Insights
At MWC 2026, leaders from AT&T, Liberty Latin America and HCLTech discussed how to move from “still automating” to truly autonomous telecom operations while maintaining governance, security and trust
Explore the 8 trends transforming telecom into a cross-industry engine
At MWC 2026, leaders from Axiata Digital Labs, Ericsson and HCLTech explored what it takes to move from AI-enabled experimentation to truly AI-native enterprises
As AI systems become more distributed, autonomous and more deeply embedded into physical environments, one reality is becoming clear: intelligence is only as strong as the network that underpins it
Satellite connectivity is expanding the reach of telecom networks, enabling new AI-driven services beyond traditional fiber and tower infrastructure
Credentials
Expanded partnership brings four new AI-driven rApps to Nokia’s SMO Marketplace, advancing network automation and autonomous network adoption.
Through TM Forum Catalyst, the partners are developing an AI multi-agent framework to automate operations, improve service assurance and CX.
Recognized as a Leader in the 2026 Gartner® Magic Quadrant™ for Managed Network Services (MNS) for the fifth consecutive time.
Traffic Balancer rApp, Energy Optimizer rApp and Network Slice Optimizer rApp to empower global CSPs accelerate network automation
Focus on strategic shifts that are enabling AI native transformation, autonomous operations, platform-driven experiences and ecosystem-led innovation.
As the first global tech company in the GSMA Open Gateway initiative, it aims to accelerate programmable network adoption and new CSP revenue streams
Highlights from MWC 2026
TelecomTV interview with Anil Ganjoo
In this TelecomTV interview at MWC26 Barcelona, Anil Ganjoo, Chief Growth Officer for global TMT at HCLTech, explores how AI, 5G and technology convergence are reshaping the Telecom, Media and Technology industry.
Video
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