Jobbeschreibung
Manager
Jobzusammenfassung
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Standort: Bangalore
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Projektrolle: Manager
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Qualifizierung: B-Tech
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Erfahrung: 4.5-8 Years
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Kompetenzen: Product Management
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Anzahl von Stellen: 1
Jobbeschreibung:
JD attached
- To adhere to quality standards, regulatory requirements and company policies
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
- To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
- To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team.
- To provide support for on call escalations /L3 level support and doing incident & problem management
- Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.