In this report, ISG has assessed 43 companies based on comprehensive product and service offering, strong market presence and established competitive position and has acknowledged HCLTech as a Leader in ISG Provider Lens™ Finance and Accounting Outsourcing - Invoice to Pay (I2P) - Global, 2025.

“HCLTech strengthens its I2P leadership with agentic AI, GenAI-led anomaly detection and intelligent GL coding. Its automation-first approach is backed by real-world results in cycle time reduction, invoice accuracy and working capital improvement.”- Gaurang Pagdi

Key Strengths of HCLTech:

Agentic AI-powered invoice automation: HCLTech’s I2P offering is built using an agentic automation framework featuring purpose-built agents for three-way match, anomaly detection and GL or cost center prediction. This multiagent orchestration significantly reduces manual touches, enhances invoice accuracy and improves exception handling.

GenAI and predictive intelligence: Through its GenAI-powered digitalCOLLEAGUE platform, HCLTech enables invoice validation, payment risk avoidance and metadata extraction from structured and unstructured sources. Predictive insights on spend patterns and auto-coding strengthen financial controls and operational efficiency.

Proven delivery impact at scale: HCLTech’s engagements show tangible outcomes, with first call resolution (FCR) increasing from 79.9 to 90.7 percent, and operational costs reduced by 40 percent. These are achieved through high levels of invoice automation (up to 80 percent) and consolidated delivery hubs supporting standardized processes.

ReOps framework: HCLTech’s Reimagined Operations (ReOps) framework facilitates process mining, road map cocreation and transformation at both the operating model and digital intervention levels.