Jobbeschreibung:

About HCLTech
HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.
Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.

To learn more about how we can supercharge progress for you, visit www.hcltech.com

SME-NetappFileStorage,EMCIsilion

Job Summary
As a Subject Matter Expert in Support & Operations, you will play a critical role in ensuring the timely and quality resolution of escalations and incidents related to EMC Isilion. You will leverage your expertise to enhance customer satisfaction, mentor team members, and facilitate effective communication with stakeholders. Your contributions will directly impact the efficiency of our operations and the overall customer experience.

• Key Responsibilities
  1. Ensure On-Time Resolution And Compliance Of Escalated Incidents Related To Emc Isilion, Adhering To Agreed Slas And Quality Standards To Maintain High Customer Satisfaction.
  2. Mentor And Guide Team Members In Best Practices For Emc Isilion Operations While Preparing Standard Operating Procedures And Maintaining Comprehensive Documentation For Knowledge Sharing.
  3. Validate Change Order Implementation Plans And Ensure Adherence To Human Error Compliance, Participating In Capacity Planning Discussions To Optimize Resource Allocation.
  4. Actively Engage In Customer Meetings To Gather Feedback And Understand Issues Faced, Contributing To Strategies That Enhance Customer Satisfaction And Operational Efficiency.
  5. Validate And Analyze Root Cause And Trend Analyses To Identify Performance Improvements, Preparing Insightful Reports For Presentation To Key Business Stakeholders.
  
  Skill Requirements
  1. In-Depth Knowledge Of Emc Isilion And Its Operational Best Practices
  2. Strong Analytical Skills For Incident Resolution And Performance Analysis
  3. Excellent Communication Skills For Stakeholder Engagement And Mentoring
  4. Familiarity With Capacity Planning And Change Management Processes
  5. Proficiency In Documenting Processes And Creating Standard Operating Procedures
  
  Certification
  1. Itil Foundation Certification (Optional But Valuable)
  2. Emc Isilion Certification (Optional But Valuable)