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Service Delivery Director and Program Manager
Service Delivery Director and Program Manager
Company description / JD introduction
- We are HCLTech, one of the fastest-growing large tech companies in the world and home to 220,000 people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering, Cloud and AI.
- The driving force behind that work, our people, are diverse, creative, and passionate, regularly raising the bar for excellence. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best versions of themselves.
- The position requires delivery of program of projects globally by managing a team of project managers and/or should be responsible for execution of large project of size $20 million and above, defining and developing Project Management methodologies by working closely with the PMO- Head. He/she should be able to define processes and create WoW for projects, looks into overall project delivery and develop relationship with external and internal stakeholders including C-level executives. He/ She would be responsible for engaging in early phase of projects and work closely with the internal as well as external customer teams on Program delivery.
Responsibilities/ Tasks
- Experience in managing diverse and multiple teams and complete ownership and responsibility of the team
- Hiring and retaining the best talent, performance management
- Managing aspirations of individuals
- Creating and implementing growth & development plans for the team
- Managing Team's motivation levels
- Resource planning and balanced resource utilization across different Projects
Education/certification
- Bachelor’s degree in IT/ Engineering/MBA or other management qualification
Key Skills Required
- Total 12 to 15 years of experience, out of which at least 3 years at a senior management level in a multinational organization
- Mandatory Skills:
- Should have managed Projects and Large Programs independently.
- Must have handled client management, transition, transformation and migration of projects
- Must have managed program budgets of up to US $ 100 Million.
- Understanding of contracts and bid management through to development of SOW’s highly desirable.
- Manages conflict constructively, can identify areas of improvement in team thinking.
- Should have been managing a team of project Managers
- Should have good analytical skills and eyes of detail, assess risk thoroughly and understands cause & effect systems.
- Knowledge and experience in working on diverse business models and team models with their pros and cons
- Hands on with MS Project, MS Excel and familiarity with other Project Management Tools
- Infrastructure domain knowledge – Transition and Transformation projects,/and/or experience in the delivery of technology projects like product development, implementation of tools or systems Integration projects
- Experience in Global Delivery with offshore/ onsite model
- Understanding of the entire engagement lifecycle starting from engagement initiation, transition to steady state
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