Jobbeschreibung
Consultant
Jobzusammenfassung
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Standort: Bangalore
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Projektrolle: Consultant
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Qualifizierung: BE/B.Tech (Hons)
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Erfahrung: 4.5-8 Years
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Kompetenzen: Application Packaging
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Anzahl von Stellen: 1
Jobbeschreibung:
- To provide support for on call escalations and doing root cause analysis of given issue
- To independently resolve tickets within agreed SLA of ticket volume and time
- To adhere to quality standards, regulatory requirements and company policies
- Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases