Jobbeschreibung:

Technical Skills : Understanding and troubleshooting the codes from the programming languages like Java , DOT NET , Phyton & PHP Protocols Knowledge in Authentication Protocols like OAUTH Exposure to API Testing Tools Postman , SOAP Exposure to Bing or Google Ads is an added advantage for faster rampup Understanding of JavaScript s variable and storing the value in Javascript. Understanding of Javascript syntaxUsing of Javascript functions to use the same code many times with different arguments. Good exposure on advertising preferably in Search advertising, Google Adwords, Microsoft Advertising. Demonstrated capability to manage and educate high performing sales and/or service teams. Solid knowledge of the advertising industry, trends Good exposure on Microsoft Shopping Campaigns, shopping feeds, bidding system. Ability to analyse complex advertiser performance data. Exceptional written and verbal communication and presentation skills. Ability to operate in a fast-paced dynamic environment multi-tasking and accomplishing goals in sufficient manner. To demonstrate strategic, creative thinking, and analytical capabilities Readiness to work effectively to drive success/impact. Ability to efficiently handle Adhoc/critical escalations Relentless focus on the client experience Ability to document the industry changes for easy reference and building knowledge repository. Exposure to Microsoft Merchant Center, Cosmos, Data Analysis skills, Data explorer tools like Kusto Soft Skills: Handle challenging and politically charged customer situations. Strong communications skills fluent in spoken and written English Effective, polished interaction with customer to gather information quickly & comprehend the Issue; explain customer responsibilities in resolving issue; communicate next steps and status.Cross-team collaboration Logical / Critical thinking Passion for technology and customer focus."

• Key Responsibilities
  1. Troubleshoot And Resolve Client-Reported Issues By Analyzing System Logs And Utilizing Diagnostic Tools, Ensuring Timely And Effective Resolutions Across Multiple Product Lines.
  2. Conduct Training Sessions For New Team Members, Equipping Them With Essential Skills And Knowledge For Effective Product Support Operations.
  3. Facilitate Knowledge Transfer During Project Enhancements By Documenting New Processes And Updates, Ensuring Smooth Transitions And Continuity Of Support.
  4. Maintain Comprehensive Documentation Of Troubleshooting Methods And Support Processes To Enhance Team Efficiency And Provide A Clear Reference For Future Inquiries.
  5. Stay Updated On The Latest Technologies And Product Developments Within The Industry To Proactively Address Emerging Issues And Improve Support Strategies.Skill Requirements
  1. Strong Understanding Of Product Support Processes (L1-L2-L3)
  2. Familiarity With Itsm Principles And Tools, Including Ticketing Systems
  3. Basic Knowledge Of Troubleshooting Techniques Across Various Platforms And Technologies
  4. Experience In Documentation And Process Improvement Methodologies
  5. Good Communication And Interpersonal Skills For Effective Training And CollaborationCertification
  1. Itil Foundation Certification Is Optional But Valuable For Enhancing Support Capabilities.