Jobbeschreibung:

About HCLTech
HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.
Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.

To learn more about how we can supercharge progress for you, visit www.hcltech.com

Support Lead - Fab Services

Job Summary
The Support Lead in Fab Services plays a pivotal role in enhancing operational efficiency by executing continuous improvement initiatives, conducting thorough root cause analysis, and delivering technical assistance to resolve complex customer issues. This position is critical in ensuring exceptional support services, driving team performance, and fostering a culture of excellence.

• Key Responsibilities
  1. Troubleshoot And Resolve Critical And Complex Support Tickets Using Fab Services Tools And Methodologies, Ensuring Timely And Effective Resolutions For Customer Queries.
  2. Conduct Hands-On Root Cause Analysis For Critical Issues And Faults, Leveraging Technical Expertise To Identify Underlying Problems And Recommend Effective Solutions.
  3. Implement Preventive Measures Based On Root Cause Findings To Mitigate Future Defects, Improving Overall Service Reliability.
  4. Provide Technical Assistance And Mentorship To Team Members, Enhancing Their Problem-Solving Capabilities And Fostering A Collaborative Support Environment.
  5. Execute Continuous Improvement Activities By Analyzing Support Processes And Customer Feedback, Driving Enhancements To Improve Team Performance And Service Delivery.Skill Requirements
  1. Strong Understanding Of Fab Services Processes And Tools.
  2. Proficiency In Troubleshooting Complex Technical Issues In A Support Environment.
  3. Excellent Analytical Skills For Conducting Root Cause Analysis And Implementing Improvements.
  4. Good Communication Skills To Provide Effective Technical Assistance And Guidance To Team Members.Certification
  1. Optional But Valuable: Itil Foundation Certification Or Equivalent In Service Management.