Standardizing business processes for improved customer engagement and experiences | HCLTech

Our client, a US-based financial services holding company, faced challenges regarding compliance laws and manual processes. The company needed to migrate from AWD to Pega, implement electronic signing capabilities, automate agent commission statements and improve accounting workflows. They partnered with HCLTech with the objective of achieving compliance within the stipulated period while ensuring high-quality outcomes. The solution involved various steps and, as you can see in the full case study, the impact of the solution was tremendous.

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