Jobbeschreibung:

About HCLTech

HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.

Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.


To learn more about how we can supercharge progress for you, visit www.hcltech.com


Sr Admin-PowerBI, PowerShell, Python

Job Summary
The Sr. Support Administrator plays a crucial role in delivering advanced technical support and operational excellence within the Support & Operations team. This position is responsible for troubleshooting complex incidents, performing root cause analysis, and implementing effective solutions to enhance customer satisfaction and ensure compliance with quality standards and security protocols.

• Key Responsibilities
  1. Provide Advanced Technical Support By Utilizing Power Bi And Powershell To Analyze Complex Incidents, Perform Root Cause Analysis, And Implement Effective Solutions To Enhance System Performance And Security.
  
  2. Develop And Maintain Troubleshooting Scripts And Automation Tools Using Powershell To Streamline Incident Resolution Processes And Improve Operational Efficiency.
  
  3. Design And Create Interactive Dashboards And Reports Using Power Bi To Visualize Key Performance Metrics And Support Data-Driven Decision-Making.
  
  4. Collaborate With Cross-Functional Support Teams To Resolve Complex Tickets Within Agreed Slas, Ensuring Seamless Operations And A Robust Security Posture.
  
  5. Lead Knowledge Management Initiatives By Updating And Maintaining The Knowledge Base, Facilitating Training Sessions For New Team Members, And Coaching Analysts To Enhance Their Technical Capabilities.
  
  6. Monitor Customer Feedback And Csat Metrics To Identify Areas For Improvement, Ensuring A Positive Customer Experience Through First Call Resolution And Minimizing Case Reopens.
  
  Skill Requirements
  1. Proficient In Power Bi For Data Visualization And Reporting.
  
  2. Strong Command Of Powershell For Automation And Scripting Tasks.
  
  3. Familiarity With Python For Data Analysis And Process Automation.
  
  4. Solid Understanding Of Incident Management And Root Cause Analysis Methodologies.
  
  5. Excellent Problem-Solving Skills And Ability To Work Collaboratively In A Team Environment.
  
  Certification
  1. Optional But Valuable Certifications: Microsoft Certified: Data Analyst Associate, Microsoft Certified: Azure Administrator Associate.