Job description:

Patching Engineers - Support Developers

Responsibilities:
Provide ongoing support, maintenance, and enhancements to the existing framework by offering Tier-3 operational support for Advanced Patching solutions.
Investigating and resolving issues encountered during patching events.
Implementing necessary bug fixes and performance improvements to the framework.
Gathering and documenting patching requirements for each workgroup.
Defining and documenting the current manual patching processes for each workgroup.
Creating high-level and low-level designs to automate patching processes.
Developing scripts and JSON files based on the designs to integrate the servers into the orchestration framework.
Testing custom scripts in controlled development and test environments.
Promoting scripts to production and providing ongoing operational and engineering support.
Developing runbooks and additional documentation as needed.
Providing training and knowledge transfer to the operations team for transitioning the automated patching process.
day-to-day maintenance of runbooks, scripts, and JSON s, supporting patch operators during patch windows, and providing bug fixes.

Requirements:
Availability during off-hours and weekends for scheduled patching activities and incident response.
Proficiency in Microsoft Office (Word, Excel, Visio, MS Project).
Extensive experience in patching and vulnerability remediation across both Windows Server and SQL Server environments.
Advanced troubleshooting and automation skills.
Expertise in multi-tier applications, clustered applications, and process automation.
In-depth knowledge of Rest API development, Windows OS troubleshooting, and system integrations (Exchange, SQL Server, SharePoint, etc.).
Proficiency in Python, Powershell, SQL, Postman, and other related technologies.
Knowledge of platforms including Windows 2016/2019/2022, VMware, IIS, and F5 Load Balancer.
Experience with the following applications - SCCM, Ivanti Security Controls, Tanium, Qualys, Remedy, Planview, Azure DevOps is a plus.

• To provide support for on call escalations and doing root cause analysis of given issue
• To independently resolve tickets within agreed SLA of ticket volume and time
• To adhere to quality standards, regulatory requirements and company policies
• Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases