Job description:

About HCLTech

HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.

Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.


To learn more about how we can supercharge progress for you, visit www.hcltech.com


SrAdmin-SrvcNow-SOFTWAREASSETMgmt,ITIL

Job Summary
The Sr Administrator in Tools & Automation plays a crucial role in enhancing operational efficiency through advanced technical support and automation solutions. This position emphasizes a strong understanding of ServiceNow, ITIL frameworks, and asset management, contributing to a positive customer experience and ensuring compliance with quality standards.

• Key Responsibilities
  1. Provide Advanced Technical Support And Troubleshooting For Servicenow Software Asset Management Incidents, Conducting Root Cause Analysis And Implementing Effective Solutions To Resolve Technical And Security Issues.
  
  2. Collaborate With Cross-Functional Teams To Manage Hardware Asset Management Processes, Ensuring Accurate Inventory Tracking And Compliance With Organizational Policies.
  
  3. Conduct Knowledge Base Updates And Management Activities, Developing Training Materials And Coaching Analysts To Enhance Team Capabilities And Knowledge Sharing.
  
  4. Resolve Complex Tickets Within Agreed Slas By Leveraging Itil Best Practices, Ensuring Seamless Operations And A Robust Security Posture.
  
  5. Drive Customer Satisfaction By Ensuring First Call Resolution, Minimizing Rejected Resolutions, And Proactively Addressing Potential Security Threats.
  
  Skill Requirements
  1. Proficient In Servicenow Software Asset Management And Itil Frameworks
  
  2. Solid Understanding Of Hardware Asset Management Principles
  
  3. Experience In Configuration Management Processes
  
  4. Strong Analytical And Problem-Solving Skills
  
  5. Excellent Communication And Interpersonal Skills
  
  Certification
  1. Itil Foundation Certification (Optional But Valuable)
  
  2. Servicenow Certified System Administrator (Optional But Valuable)