Jobbeschreibung:

About HCLTech
HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.
Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.

To learn more about how we can supercharge progress for you, visit www.hcltech.com

TM-MSTeams,MSTeamsEV,ShptOnline

Job Summary
This position is responsible for overseeing complex operations for Microsoft Teams, Teams Enterprise Voice, and SharePoint Online environments. The individual drives service excellence by managing large-scale support initiatives, ensuring client SLAs are met, and fostering a culture of continuous improvement and technical innovation. They empower teams through expert guidance, strategic problem-solving, and effective stakeholder communication.

• Key Responsibilities
  1. Oversee end-to-end operations management for Microsoft Teams, Teams EV, and SharePoint Online, ensuring seamless service delivery and adherence to client SLAs.
  2. Utilize advanced knowledge of MS Teams and Teams EV administration tools to monitor system health, troubleshoot high-complexity incidents, and implement long-term solutions.
  3. Lead process optimization initiatives leveraging automation and analytics within Microsoft Teams and SharePoint Online environments to drive continuous improvement and operational efficiency.
  4. Mentor and empower support teams by providing expert guidance on advanced configuration, integration, and migration tasks using MS Teams and SharePoint Online technologies.
  5. Engage directly with clients to analyze requirements, address escalations, and deliver tailored solutions using Microsoft Teams and SharePoint Online capabilities.
  6. Develop and implement reporting frameworks for operational metrics using Microsoft 365 analytics tools to inform decision-making and support business objectives.
  7. Introduce and advocate innovative practices and emerging technologies in Microsoft Teams and SharePoint Online to enhance collaboration and organizational productivity.
  8. Ensure compliance and security standards are maintained across all MS Teams, Teams EV, and SharePoint Online operations.
  
  Skill Requirements
  1. Excellent Knowledge Of Sharepoint Online Management, Permissions, And Workflow Automation.
  2. Advanced Skills In Microsoft 365 Security, Compliance, And Analytics Tools.
  3. Excellent Ability To Lead Operational Process Improvements Using Automation And Reporting Solutions.
  4. Strong Client Engagement Skills For Requirements