Company description / JD introduction

We are HCLTech, one of the fastest-growing large tech companies in the world and home to 220,000 people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering, Cloud and AI.
The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.

Responsibilities/ Tasks

• Replicate and resolve customer issues in the software and hardware environment; including but not limited to defective part identification and physical replacement;
• Prioritize the day’s repairs to ensure that all equipment is returned to users within each Client’s Service Level guidelines;
• Complete all steps necessary to fully configure equipment for new hires and “rebuild” type repairs;
• Prepare detailed repair orders for damaged or malfunctioning equipment prior to swap of client’s equipment;
• Ensure repair procedures, training and tracking are in compliance with the requirements and procedures;
• Maintain processes and documentation verifying service order completion prior to returning equipment to inventory;
• Serve as the primary back up for Senior Depot Technicians;
• Submit detailed Defective Tag summaries documenting actions taken towards the resolution of the repair process as real time as possible;
• Escalate issues to Depot Management as outlined by Management, Quality Assurance/Control staff as applicable;
• Assist Shipping and Receiving teams when required;

Education/certification

High School Diploma

Key Skills Required 

• Excellent oral and written communications skills in English.
• Bachelor's Degree in Information Technology, Business, related discipline, or equivalent combination of education and experience;
• Computer hardware repair or computer support knowledge/experience;
• Excellent problem solving and troubleshooting skills (current Microsoft operating systems and Office applications);
• Basic network knowledge of networks and network systems;
• Attention to details;
• Excellent organization skills – planning, prioritization, time management;
• Availability to work on shifts - Mon-Fri, 09:00-18:00 and 18:00-02:00h