職務内容：

About HCLTech
HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.
Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.

To learn more about how we can supercharge progress for you, visit www.hcltech.com

SME-SNOWAdmin/Supp,JavaScript

Job Summary
As a Subject Matter Expert in Tools and Automation, you will play a crucial role in ensuring the timely resolution of escalated incidents while maintaining high-quality standards in compliance with Service Level Agreements (SLAs). Your expertise will contribute to enhancing customer satisfaction and operational efficiency through effective analysis, mentoring, and stakeholder engagement.

• Key Responsibilities
  1. Ensure Timely Resolution And Quality Compliance Of Escalated Incidents By Utilizing Snow Admin And Javascript, Adhering To Agreed Slas To Maintain Operational Efficiency.
  2. Mentor Team Members And Administrators While Developing Standard Operating Procedures (Sops) And Maintaining Comprehensive Documentation, Enhancing Team Competency And Knowledge Sharing.
  3. Validate Change Order Implementation Plans And Assess Human Error Compliance, Leveraging Analytical Skills To Participate In Capacity Planning And Resource Allocation.
  4. Facilitate Positive Customer Feedback By Actively Participating In Customer Meetings, Employing Effective Communication To Address And Resolve Any Issues Faced By Stakeholders.
  5. Conduct Validations And Analyses, Such As Root Cause And Trend Analysis, Using Relevant Tools To Generate Reports That Inform Key Business Stakeholders And Enhance Task Performance.
  
  Skill Requirements
  1. Proficiency In Snow Administration And Support
  2. Strong Understanding Of Javascript And Its Application In Automation
  3. Familiarity With Rest/Soap Apis And Their Integration
  4. Experience With Angular Js For Developing User Interfaces
  5. Solid Analytical Skills For Root Cause And Trend Analysis
  
  Certification
  1. Itil Foundation Certification (Optional But Valuable)
  2. Servicenow Certified Administrator (Optional But Valuable)
  3. Javascript Certification (Optional But Valuable)