職務内容
Specialist
職務概要
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勤務地： California
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プロジェクトロール： Specialist
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資格： B-Tech
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職務経験： 2.5-5 Years
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スキル： Desk Side Services
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募集人数： 1
職務内容：
DESK SIDE SERVICES
- To provide support for on call escalations and doing root cause analysis of given issue
- To independently resolve tickets within agreed SLA of ticket volume and time
- To adhere to quality standards, regulatory requirements and company policies
- Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases