Job description:

About HCLTech
HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.
Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.

To learn more about how we can supercharge progress for you, visit www.hcltech.com

Admin-Data-LAN/WAN

Job Summary
The LAN/WAN Support Administrator plays a crucial role in ensuring seamless network operations by independently resolving technical issues, providing on-call support, and conducting root cause analyses. This position is vital for maintaining high-quality customer service and satisfaction, thereby contributing to the organization's operational excellence.

• Key Responsibilities
  1. Provide Technical Support For Lan/Wan Networking Issues By Troubleshooting And Resolving Incidents To Meet Agreed Service Level Agreements, Ensuring Minimal Disruption To Operations.
  2. Conduct Root Cause Analysis On Escalated Issues, Employing Diagnostic Tools And Methodologies To Identify Underlying Problems And Implement Effective Solutions.
  3. Enhance Operational Efficiency By Updating And Managing The Knowledge Base, Documenting Resolutions, And Sharing Best Practices To Foster A Culture Of Continuous Improvement.
  4. Train And Mentor New Team Members And Analysts, Facilitating Knowledge Transfer And Ensuring Adherence To Quality Standards And Company Policies.
  5. Ensure Positive Customer Experience By Optimizing First Call Resolution Rates And Minimizing Case Reopens, Ultimately Aiming For High Customer Satisfaction (Csat) Scores.
  
  Skill Requirements
  1. Proficient in LAN/WAN technologies and protocols.
  2. Strong troubleshooting skills in network connectivity issues and performance optimization.
  3. Familiarity with network monitoring tools and diagnostic software.
  4. Ability to analyze complex issues and implement effective solutions independently.
  5. Excellent communication skills for effective customer interaction and team collaboration.
  6. Excellent hands-on experience on the following technologies:
  7. Routing protocols EIGRP, OSPF, BGP
  8. LAN Switching VLAN, VTP, STP, EtherChannel, CoS
  9. WAN MPLS, MPLS/VPN, MP-BGP
  10. TCP/IP protocol suite, Quality of Service
  11. Application protocols - HTTP, HTTPS, FTP, SMTP, SNMP, SSL etc.
  12. Network Security - IPSec VPN, AAA Architecture, TACACS+, RADIUS, firewalls
  13. Data Center Architecture Network, Server, Storage
  
  Certification
  1. Optional But Valuable: Cisco Certi