職務内容：

About HCLTech

HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.

Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.


To learn more about how we can supercharge progress for you, visit www.hcltech.com


TL-NetworkDevelopment,NetworkAutomation

Job Summary
The Track Lead for Support & Operations plays a pivotal role in overseeing operational management with a strong emphasis on continuous improvement and problem-solving. This position is essential for ensuring that the support team meets client SLAs while fostering an empowered and effective team environment through strategic people management.

• Key Responsibilities
  1. Enhance Operational Systems By Utilizing Network Development And Automation Tools To Improve Management Reporting And Streamline Information Flow, Optimizing Business Processes For Better Organizational Planning.
  
  2. Analyze Client Requirements And Oversee The Support Team S Performance To Ensure Alignment With Client Expectations And Slas, Driving Customer Satisfaction Through Effective Communication.
  
  3. Lead And Mentor Project Teams By Implementing Best Practices In Network Development And Automation, Ensuring Clear Communication Of Project Goals And Fostering A Collaborative Team Culture.
  
  4. Drive Innovation In Processes By Identifying Opportunities For Improvement In Network Operations And Automation, Contributing To Overall Organizational Progress And Efficiency.
  
  5. Provide Tailored Solutions That Align With Customer Needs Through Advanced Network Development Techniques And Automation Strategies, Ensuring Impactful Business Results.
  
  Skill Requirements
  1. Strong Understanding Of Network Development Practices And Network Automation Tools
  
  2. Proficiency In Problem-Solving And Operations Management
  
  3. Excellent Communication And Team Leadership Skills
  
  4. Ability To Analyze And Interpret Client Requirements Effectively
  
  Certification
  1. Optional But Valuable: Cisco Certified Network Associate (Ccna)
  
  2. Optional But Valuable: Itil Foundation Certification