Job description:

Project Manager

Communication needs to be good with English Language a MUSTs
Deliver/implement Transition & Transformation programs for Infrastructure and workplace services
Anticipates internal/external business challenges and/or regulatory issues; recommends process, product or service improvements s
Solves unique and complex problems that have a broad impact on the business
Contributes to the development of functional strategy
Leads project teams and Technical SME to achieve milestones and objectives
Develops innovative services, processes or products that address current and future customer problems or needs
Presents complex ideas, anticipates potential objections and persuades others to adopt a different point of view
Makes decisions within general functional, company and industry guidelines
Develops business or technical rationale that impacts resource allocation, program, project or service support or direction
Leads projects or programs with significant risk and complexity to achieve milestones and objectives; develops the strategy for project execution
Manages budgets for large projects or significant programs
Drive Transition/Transformation Management principles and methodology across large regional or global initiatives
Develop the Transition/Transformation Management communication strategy and communication plan for specific initiatives to generate momentum, raise awareness and influence behaviour across the organization
Align on best practices with other Transition/Transformation Managers and stay abreast of external best practices through active participation in Global TM network, forums, etc.
Act as an internal consultant on transition/Transformation management strategy/deliverables for regional or global strategic change initiatives
Innovation that helps in adopting new technologies for improved end user productivity
Predictable services: anytime, anywhere, any device,
New industry benchmarks aligned to business outcome,
Experience on Transition and Transformation methodology from ITIL framework.

Required Experience & Education :

5-10 years of experience working with Change & Transition Management theory and methodologies in global project delivery,
PMP, Prince certification would be plus, familiarity to ITIL processes
4+ years of experience in IT Infrastructure services Projects, Transition and Transformation in various End user computing functions
4 + years broad business exposure and direct experience in implementation of technology business change and process improvement initiatives.
Experience delivering global or multiple regional projects
Expert influencing skills and ability to interact with senior management as well as industry partners. Ability to influence and facilitate process-based business discussions
Certified ITIL Preferred.
Experience in handling transition and transformation projects on various areas of End user computing for clients in various geographies
Managed clients directly for distributed service delivery
Managed virtual teams distributed across geographies during the T & T (Transition and Transformation) phase.

Analytical/Decision Making Responsibilities:

Ability to assess End user Computing service transition & Transformation risks
Demonstrate in-depth knowledge of the process competency principles and practices
Ability to identify and escalate project risk
Demonstrate in-depth knowledge of process creation
Develop relationships across the IT organization.
Ability to translate project deliverables to operational tasks

• To adhere to quality standards, regulatory requirements and company policies
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected reso