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What keeps you up at night?

Today’s service providers are confronted by radical changes to their business environment, and while they have been largely working to create leaner operations, the mechanics of doing business has changed in the past three years leading to transformations in the business model.

The world is moving into the age of ‘Wikinomics’ and this means that tomorrow’s world is all about collaborative working enabled by digital transformation, and not the siloed type of business environment of the past. 

Hence, communication service providers need to open up their platforms to enable mass collaboration. That platform could be a product (e.g. voice), a software module (e.g. Google Maps), a transaction engine (e.g. Amazon), a data set (e.g. Customer Profile), or countless other things.

The convergence of IT and networks is opening doors in all services strategies of operators – whether it is about complementing traditional telecom services with cloud service wraps, or influencing service execution by decoupling network intelligence and placing it within the control of business policies.

The emergence of OTT providers shows us that services development has shifted from traditional networks to devices and applications. Clearly, IT is becoming the way that even traditional services will be modelled and operationalized, and Users are evolving from mere consumers to active participants.

‘Born Digital’ organizations are not restricted by legacy technology, business process and thinking, and are disrupting traditional business models through innovations in customer experience and engagement, service management and delivery, and product structures; whereas, traditional CSPs - given the complexity of their estates - are finding it difficult to make the tectonic shift because not all of them are invested across the maturity curve to improve their connectedness with the business ecosystem.

For service providers to succeed in the future, they will have to participate in every transaction that involves communication and collaboration. That is only possible if their assets are broken down as a service and made available for third parties to consume. The future revenue model is a two-sided one – from innovators consuming Operator assets (as services) to produce mashups and services, and from consumers using those mashups and services. 

Challenges for the Industry of Tomorrow


Know more how HCL is addressing these challenges

Why should you consider HCL?

HCL is best suited to manage your telecom services owing to the following reasons:

  • Transformation enabler. 3 of the top 7 Fortune 500 CSPs, 5 of the top 7 OEMs, 4 of the top handset manufacturers, and the top 3 VAS solution providers have partnered with us for transformational and support services that enable them excel in today’s highly competitive market.
  • Industry recognized. HCL is positioned as a Leader in Gartner’s Magic Quadrant* for Communications Outsourcing and Professional Services (4 November 2014, by Christine Tenneson, Eric Goodness, and Bjarne Munch)
  • Innovates to excel: HCL has a SDN Test Lab dedicated to creating solutions that can uniquely apply to all client problems, addressing the problems of tomorrow, today.

How can HCL help you?

HCL is working to create telecom solutions that address the top challenges in the Industry through the innovative application of technology and human capital.

Some of our key offerings include:

Let's start a conversation today to address the challenges of tomorrow


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“After much research, Polycom selected HCL’s SIP protocol tester to ensure that our products deliver the carrier-grade reliability our conferencing server providers demand. In addition, HCL’s test tools provide the in-depth testing we need to speed the certification of our voice over IP solutions and guarantee interoperability.”



“Thank you for your hard work and effort in the successful launch of the PeopleSoft CRM support module. The smooth launch and successful operation of the post-launch service reflects the quality of your work. Such dedication and performance help us raise customer service levels to existing and prospective customers, and we extend our sincere thanks for your contribution.”
Chairman & CEO, a leading producer of telecommunications products and services for Internet protocol (IP) telephony and video applications