Overview
HCLTech AMS is a fundamental shift in application management. It is not just a service, it’s a transformation engine through our Experience Management Office (XMO), ensuring exceptional experiences for all stakeholders.
Our approach is built on driving business outcomes through product and platform-centric solutions, placing customers at the core of every interaction and enabling efficiency and growth via data-driven KPI management with Agentic AI automation.
Powered by AI Force, our GenAI platform enhances human capabilities while automating routine tasks—creating a convergence of technology, intelligence and human-centric design for lasting business impact.
Our Distinctive Approach
As GenAI evolves at unprecedented speed, enterprises struggle to scale initiatives into measurable, organization-wide outcomes. Meanwhile, shifting business needs and increasingly complex application ecosystems demand adaptability without sacrificing control over performance, compliance, security and user experience.
The ultimate challenge? Driving innovation, improving quality, delivering a Total Experience and maintaining agility while controlling costs—possible only through a smarter, more strategic application management approach that's proactive, adaptable and focused on business outcomes.
Operating Model Transformation
Re-aligning the business to drive tangible results - improving agility, accelerating innovation and delivering maximum customer value
AI as an OS
With AI Foundry for business transformation, AI Labs for ideation and AI Factory for service transformation, to ensure you stay ahead of the GenAI curve
Experience-centric
Every decision, action and outcome is rooted in delivering the best possible experience—not just for the end user, but for business stakeholders and customers too
Unmatched stability and security
Ironclad protection and unwavering performance that enables confident innovation amid rapidly evolving business demands
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Success Stories
GenAI-powered operations ensure seamless service for millions of subscribers
HCLTech AIForce.Ops platform reduces business outages through proactive and predictive monitoring
Flipping the switch on outages as an energy leader cuts downtime with automation
HCLTech modernized IT, leveraging AI-driven automation to boost efficiency, reduce incident backlogs and improve customer experience.
Breaking the IT firefighting cycle for a Fortune 500 retail leader
Modernized retail giant's IT ecosystem with AI and automation, enhancing customer experience
Deliver exceptional experiences with AI-powered AMS
AI-powered AMS automates operations, modernizes apps and elevates experiences—driven by intelligent agents, hyperautomation and cloud-ready transformation
Frequently Asked Questions about Application Management Services
HCLTech AMS represents a fundamental shift in application management. It is a transformation engine through our Experience Management Office (XMO), ensuring exceptional experiences for all stakeholders. Our approach is built on driving business outcomes through product and platform-centric solutions, placing customers at the core of every interaction and enabling efficiency and growth via data-driven KPI management with Agentic AI automation.
Built on HCLTech’s AIForce platform, HCLTech’s AMS boosts operational efficiency and drives the shift to an agentic enterprise for application management. It enables intelligent, goal-driven automation across diverse IT environments with features like contextual GenAI reasoning and autonomous agents that execute precise, low-touch, context-aware actions.
At the heart of HCLTech AMS is the Experience Management Office (XMO), driving an experience-led strategy. It shifts focus from traditional operations to proactive, user-aligned support. XMO uses holistic insights and experience-based metrics to elevate satisfaction, ensuring every action prioritizes real-world user journeys and business impact.
GenAI is deployed within a human-governed autonomy framework that maintains strategic oversight, ensures trust and compliance and upholds SLA commitments—safeguarding both operations and sensitive business data. This approach provides technology-enabled operational insights while retaining human oversight to address complex scenarios and ensure user-centric outcomes.
The defining differentiator of our AMS proposition lies in its unwavering focus on business value. Through initiatives such as the Experience Management Office, our integrated service delivery model and GenAI-led offerings, every aspect of our AMS proposition is purpose-built to align with strategic business imperatives: enhancing experience, unlocking value, enabling growth and accelerating time-to-impact.
The HCLTech AMS service lifecycle includes four phases: Service Foundation, which sets up a flexible, AI-enabled model; Transition, which resolves technical debt and enables DevOps readiness; Transformation, which drives GenAI-led, value-focused change; and Industrialization, which ensures continuous improvement and productivity gains through team maturity elevation.
HCLTech’s AMS framework addresses compliance, security and risk management through stringent protocols, including regular vulnerability assessments, timely security updates and continuous compliance monitoring. These measures ensure adherence to industry regulations, protect sensitive business data and minimize operational risks across the application landscape.
HCLTech follows a structured transition process, leveraging its proprietary frameworks to ensure smooth knowledge transfer and process harmonization. It sets up a flexible, product-aligned model, conducts gap analyses and integrates AI-driven workflows to stabilize operations. Post-transition, HCLTech focuses on transforming services with automation and GenAI-driven advancements.