At HCL, we combine domain driven approach in IT services offerings with the best of technology to offer solutions that are reliable, efficient and help customers improve their business. Our business aligned IT solutions and IT service offerings are tailored to ensure business and technology alignment to guarantee strategic business impact.
With thorough experience in the automotive IT domain, we offer best-in-breed enterprise solutions across the entire spectrum of the automotive value chain. From SCM and SRM on the procurement side to Enterprise Management and ERP on the operations side, to CRM and Warranty Management on the Customer Services side of business. We also offer custom application solutions to meet the specific requirements of our various automotive customers.
Automotive Application Services
- Application development and maintenance
- Application support
- Package application – implementation, rollout and support
- Application re-engineering, Application migration and modernization
- Testing and validation
Supply Chain Management
With supply chains expanding globally, there is now a greater need for collaboration and visibility across the chain. Our range of industry specific services and solutions, along with our partnership with leading supply chain vendors (SAP, Oracle, i2) ensure that we address all the business needs of our customers.
HCL supply chain management services in automotive industry include:
- Supply chain strategy
- Supply chain diagnostics
- Business process re-engineering
- Solution evaluation and selection services
Our solutions address different functional areas of the chain from supply chain planning, sourcing and procurement and manufacturing processes to logistics, inventory optimization, distribution and asset management.
Supplier Relationship Management
Visibility and integration with suppliers is vital for strategic planning and execution. SRM provides the structure for how relationships with suppliers are developed & maintained, including the PSAs between the firm & its suppliers. HCL has full scope SRM capability including e-procurement, sourcing, tender and contract management. Our solutions and services ensure cost reduction, value engineering, visibility and collaborative planning with your suppliers across the chain.
Enterprise Management and Support
HCL has worked extensively with several companies in the automotive IT domain on enterprise management functions like business intelligence, analytics, finance, HR and more to help them improve their processes and gain better visibility into their operations. Our strong partnerships with several leading technology and product companies, backed by our good understanding and technical capabilities have helped automotive supply chain partners stand apart from their competition in several areas.
Enterprise Resource Planning
HCL has extensive experience in ERP implementation, roll-out, upgrade and support. Our strong partnership with Oracle and Microsoft, and our recent Axon acquisition, making us the leading SAP integrator, add further to our strengths in ERP solutions and services. We enhance business value for our customers by ensuring seamless flow of information and transactions across the enterprise globally. Our ERP service offerings are categorized around business, IT and operations transformation.
Customer Relationship Management
In today’s highly competitive and technology-driven manufacturing environment, customers are looking at value and services offered to them. Better services, superior quality and enhanced value are the order of the day for automotive companies that are looking at creating and retaining customers.
HCL provides solutions to address multiple functional areas – sales, marketing, loyalty management, customer service management, contact center, customer analytics and more, helping automotive companies create a strategic differentiation and build strong customer relationships. Our services in this area include:
- Package evaluation and implementation
- Global rollouts
- Support and maintenance
- Upgrade services
HCL has expertise in several CRM products like Microsoft CRM, Siebel, Oracle CRM, PeopleSoft CRM, SAP CRM, Epiphany, Chordiant and more.
Warranty concerns continue to plague the automotive industry. High warranty costs, long warranty claims period, warranty recovery, impact on brand image and huge re-call costs necessitate a need for a solution that can address all the concerns.
At HCL, we have the perfect solution for companies looking to streamline the warranty process and improve efficiency in processing claims. Our predictive warranty system also helps to detect defects early and re-engineer the product. Reduced cost of processing warranty claims and reduced detection-to-correction cycle time help automotive companies improve their operational efficiency and reduce costs, while at the same time ensuring that the customer does not defect them, by providing quick hassle free service and experience.