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CareMonitor

Case Studies

 IDC Health Insight
IDC Health Insights Case Study on HCL focuses on emerging models of care management

IDC Health Insights Case Study on HCL focuses on emerging models of care management

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The Situation Today

The U.S. healthcare system is faced with challenges of spiralling costs (as high as 18% of the GDP) and inequalities in the care delivered. With the health reform, there is increased focus on improving the health of chronic patients, especially those who have historically been among the most difficult to keep out of the hospital and who are most-at risk for costly complications.

How HCL can help

HCL’s CareMonitor enables hospitals and payers to closely follow up with their patients/members on medication reminders, health checks and appointments for a period of 30 days after they are discharged. This will help the healthcare organization to drive down the cost of care and avoid looming penalties by cutting readmission rates.

The CareMonitor platform provides:

  • The capacity to initiate the CareMonitor program through any of the healthcare ecosystem entities – the payer, the provider or the pharmacy – that a member interacts with

  • Personalization of intervention plans for individual members

  • An outreach platform for member counseling, and providing periodic reminders

  • Lab Report Monitoring and Adverse Event Reporting through a closed loop system that provides the medical staff with feedback on a member’s medical condition as soon as he takes a lab test / home medical test

What can we expect

  • Reduction in re-admissions, avoiding 30 day re-admission penalty chances

  • Automation of the Patient Assistance / post-discharge reminders

  • Integration with the Health Media digital coaching system to educate the patients post-surgery and discharge from hospital

  • Multi-lingual capability to cater to a larger patient group

  • Automated entry of the patient data into the PHM solution on a timely and scheduled basis

  • Capabilities to monitor provider performance and initiate corrective actions where necessary

For more information, write to us at: contact.lsh@hcl.com

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Case Studies

 IDC Health Insight
IDC Health Insights Case Study on HCL focuses on emerging models of care management
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What Customers Say

“In my career of 17 years working at Merck I have worked with several different contractors and consulting agencies. The thing that I find really unique with HCL compared to any of the other relationships is their focus on partnerships.”

— Director, Global Security, a top-three global pharmaceutical company