Ecosystems
Engineering and R&D Services

Annual Report
2021

$7.2B

ITBS revenue

18.8%

YoY Mode 2 revenue growth

190+

Leadership analyst recognitions across business segment

85+

Leadership analyst recognitions across digital offerings

60+

Innovation labs across the globe

50+

Large digital transformation deals

BUILDING THE RESILIENT DIGITAL ENTERPRISE
Key Transformational Wins

A European multinational telecommunications company selected HCL for end-to-end IT services, including digital transformation program, cloud, application and infrastructure services. This engagement will enable the client to move 85 percent of workload on cloud by the end of 2021

A leading global healthcare provider has partnered with HCL to reorient its IT infrastructure, applications and deploy a suite of DRYiCETM software products for pursuing large-scale modernization and digital transformation to enhance the patient and employee experience

Large Cloud Transformation Program

HCL’s Cloud Smart offering helped a leading North America-based coffee and beverage client in rapid migration towards consumption-led cloud platforms. This resulted in reduced IT complexity and an accelerated journey towards integrated hybrid cloud operations. The client achieved faster time-to-market, enhanced scalability and flexibility along with improved business agility. HCL further enhanced the client’s disaster recovery and business continuity planning architecture ensuring zero business disruption and increased resilience.

Analyst Perspective

“HCL Technologies offers strength across IT outsourcing and managed cloud services. HCL Technologies has dedicated cloud ecosystem business units around the leading hyperscalers; most recently, it has established a partnership with Google. HCL is well known for its strong IT outsourcing services; the company boasts a vast array of home-grown best-of-breed tools, including the MyCloud, Fenix 2.0 platform. Customers speak of an almost unmatched flexibility and client orientation on the part of the company.”


The Forrester Wave™
Multicloud Managed Services Providers, Q4 2020

Client Perspective

“HCL’s customer-centric approach and strong engineering capabilities have helped strengthen our relationship with them. During the COVID-19 pandemic, they helped us manage complex transitions across our virtual IT environment while ensuring minimal disruption. We see a synergy between the two companies, one that relies on effective collaboration and strong leadership commitments.”

Rhonda Gass
Chief Information Officer
Stanley Black & Decker

“HCL shares our vision of saving and improving lives by providing leading digital solutions for tomorrow. HCL’s commitment and deep IT and digital expertise have been key in our journey towards a successful technologyenabled enterprise. Our engagement with HCL for over 15 years is a collaborative relationship that has resulted in excellent business outcomes for both companies.”

Dave Williams
EVP and Chief Information
& Digital Officer
Merck & Co.

“It was important for Fonterra to partner with an organization who could strengthen our critical IT foundations and our technology stack. The stability, reliability and security of our operations is absolutely critical. HCL was able to successfully transition a very broad scope of services from the incumbents at go-live without any disruption to our business. This was a great result under normal circumstances, but to do this during the COVID-19 lockdown was even more impressive.”

Toby Granwal
Chief Information Officer
Fonterra

“Migrating our infrastructure and business-critical applications is of strategic importance to UD Trucks in our accelerated digitalization journey. HCL’s deep understanding of our existing IT footprint, combined with its leading-edge transformation capabilities, made it the standout choice. We have full confidence that HCL will help us build a world-class IT environment to enable us to go the extra mile for our employees and customers.”

Satish Rajkumar
Senior Vice President,
Digital Solutions & IT,
UD Trucks on digital transformation
and hybrid cloud engagement with
HCL Technologies
  • DIGITAL FOUNDATION
  • DIGITAL BUSINESS
  • DIGITAL OPERATIONS

Our Digital Foundation offerings help businesses adopt digital technologies and allow enterprises to maximize the business value from their digital investments.

Offerings for Tomorrow’s Businesses
Service Description
Hybrid Cloud Services Our Cloud Smart strategy is designed for enterprises that want adaptive portfolios using innovative cloud services and intelligent automation. The service leverages a comprehensive partner ecosystem to achieve its goals.
Digital Workplace Services Our Fluid Workplace solution delivers a personalized, on-demand, resilient and future-ready hybrid workplace.
NextGen Network Services We offer an extensive network portfolio encompassing strategy, design, and implementation across software-defined-WAN, access and data center.
Dynamic Cybersecurity and GRC Services Our vision is to address a constantly changing threat landscape. HCL’s Dynamic Cybersecurity Framework enables protection by enforcing end-to-end coverage to create a dynamic enterprise security posture.
Winning Idea
Cloud Security-as-a-Service (CSaaS)

Multi-cloud models are making enterprise security complex. With each cloud provider offering differing controls, there is loss of consistent security. HCL Cloud Security-as-a-Service (CSaaS) changes that. It provides a single source of truth and protects multi-cloud infrastructure across data, workloads, policies, applications and identity.

Key Transformational Wins

A European financial services company selected HCL to support its digital transformation agenda, including managing and transforming its large and complex IT infrastructure, building cloud capabilities and delivering automation across the IT landscape

A U.S-based food and beverage company expanded its services with HCL through a new multi-year engagement around hybrid cloud services along with next-generation operations and global support. In addition to this scope, HCL will provide more flexible and scalable Data Center (DC) asset refresh and cloud foundation, for all of the company’s sites globally. This will help the client in its business agility and increase their resilience amidst the dynamic business environments

A Europe-based global energy and utilities company selected HCL to build a new greenfield digital foundation as part of its global digital transformation program. Leveraging HCL’s Cloud Smart offerings, the client will benefit from an adaptive portfolio with innovative cloud services driven by intelligent automation and a powerful partner ecosystem

A large U.S-based oil and gas company chose HCL to provide an end-to-end and globally integrated data center and private cloud services, supported by digital products and IPs, or proprietary technology

Client Perspective

“We needed to break away from the historic IT organization we’d inherited, and HCL was the perfect strategic partner to help us create a next-generation operating model. We were particularly impressed by HCL’s ability to create high quality and end user-focused solutions for our employees and offer an end-to-end model to ensure seamless execution. HCL’s track record for bringing a culture of innovation to service delivery ensures that we will enjoy the long-term and sustainable benefits of digitalization.”

Michael Loechle
Chief Information Officer,
Hitachi ABB Power Grids
Analyst Perspective

“Rated among Top 3 GSI’s in Everest Group PEAK Matrix Assessments for SI Capabilities 2021 across AWS, Microsoft Azure and Google Cloud.”

“HCL has demonstrated the ability to meet the unique requirements of different industries by developing industry-specific solutions on Azure and has set up innovation centers and labs to develop next-generation solutions on Azure. Clients appreciate its flexibility to work with customers, ability to deliver solutions during ambiguous situations, and aptitude to collaborate with Azure professionals. As a result, HCL Technologies has been positioned as a Leader on Everest Group’s 2021 System Integrator Capabilities on Microsoft Azure PEAK Matrix® Assessment.”

Everest Group

Enterprises are investing in digital transformation to reimagine their business models, deliver unique experiences, improve efficiencies and adapt to the new normal.

Offerings for Tomorrow’s Businesses
Service Description
Digital Consulting With capabilities across experience design, industry capability definition, agile delivery transformation and organizational agility, we help customers re-imagine their value chains with user experience at the core.
Applications and Platforms We help enterprises redefine their business architecture to increase agility and scalability by adopting modern applications, Software-as-a-Service (SaaS), composability and by creating platforms to deliver business.
Data and Analytics Our approach to data-driven transformation connects businesses, platforms, customers, employees, and partners, by integrating data and delivering insights across the global digital ecosystem which comprises of four key pillars: adaptive data platform, intelligent data management, consumption-based analytics and applied AI.
IoT WoRKSTM With end-to-end orchestration capabilities across the Internet of Things (IoT) stack, a strong product engineering pedigree, domain expertise and a robust partner ecosystem, we address our clients’ needs for “define, build and run” services in the connected ecosystem.
Winning Idea
FENIX 2.0

As client demand moves from seeking a partner for operating model transformation to a partner for end-to-end digital transformation journeys, the Digital Business team worked closely with various business units within HCL to evolve the FENIX 2.0 digital execution framework. This framework allows us to execute scaled digital transformation programs and is the de-facto framework driving digital enablement for a large number of our clients. FENIX 2.0 adoption amongst clients has increased by 30 percent in FY21.

Partner Perspective

“As enterprises increasingly compete on customer experience, our Platinum partnership with HCL plays a key role in accelerating digital transformation for our clients. HCL’s ADvantage Experience platform uses AI and ML to enable clients to realize the value of Adobe Experience quickly at scale, helping them gain a competitive edge.”

Justin Merickel
VP, Business Development,
Digital Experience,
Adobe

Key Transformational Win

A major American telecom company selected HCL to manage and support application development and DevOps for its video services. HCL will help build and boost new digital broadcasting services on OTT and IPTV, along with maintenance of broadcasting operations in web and digital, IoT services, data analytics and advertising

Client Perspective

“Coles, as one of the largest retailers in Asia-Pacific, is undergoing one of the largest digital transformation programs for any Australian enterprise. Throughout this journey, Coles is pleased to be able to draw on HCL’s scale, capability and efficiency. Additionally, this partnership enables us to improve our customer experience and strengthen our critical IT foundations. Together we are well poised to create seamless, unified experiences that allow our customers to engage with us through the method that works best for them. At the core of all this is HCL’s transparency, flexibility, and commitment to Coles in such highly dynamic times.”

Sujeet Rana
GM – Customer Experience & Technology,
eCommerce, Coles Group
Large Digital Transformation Program

HCL helped a leading global bank headquartered in Europe to accelerate their digital transformation journey by harmonizing its multicountry retail banking across five European countries, on a single borderless, scalable platform. HCL enabled the bank in an end-to-end implementation of a global platform, through Agile BizDevOps squads working in a “Spotify” model. HCL also enabled a unified customer experience across the bank’s web and mobile channels which resulted in unified customer experience, optimized banking resources and faster time to market.

Changing customer expectations are pressuring operations to orchestrate processes through digitization for new levels of scalability and an experience-centric operations ecosystem.

Offerings for Tomorrow’s Businesses
Service Description
Integrated IT Operations This is a new hybrid operating model based on AI Ops, cross-skilled teams, operations best practices and cultural transformation.
Security Operations Our Cybersecurity Fusion Centers (CSFC) strengthen the ability to defend our clients’ digital assets. CSFCs are state-of-the-art security operations and response facilities, integrating multi-domain security teams, processes and cutting-edge analytics.
Digital Process Operations (DPO) Our process-first, technology-led digital operations includes AI/ML based intelligent automation and operational analytics. Based on this approach, DPO’s “digitalCOLLEAGUE” fosters humans-machine co-existence, delivering superior experiences and improved ROI.
Winning Idea
Driving next gen business value through citizen automation

Envisioning enablement of a human workforce without formal coding skills to advance into application development professionals, we have partnered with Microsoft to simplify the use of Power Platform through integration with digitalCOLLEAGUE. This democratizes low-code development across the enterprise and enables non tech employees and legacy technical staff to work on cutting edge technology, thereby creating a team of next generation digital professionals.

Key Transformational Wins

A leading U.S-based global hi-tech company renewed its longstanding relationship with HCL to support its clients for their premium digital advertising platform

A U.K-based publishing and education company renewed its relationship with HCL to support online proctoring and education and create a round–the-clock model as part of its client support strategy

A U.S-based multinational oil and gas company selected HCL for providing applications, infrastructure and client support. In this engagement, HCL will digitize records management for the client

A large Europe-based bank expanded its relationship with HCL across financial controlling services, group accounting, controlling and policy, and regulatory services. Additionally, HCL will provide an end-to-end finance function transformation covering complex F&A processes, leveraging robotic process automation (RPA) and analytics

Client Perspective

“The evolution of our shared services represents our culture of continuous improvement and allows us to more efficiently address customer needs while delivering significant cost savings to reinvest in the business. We selected HCL as our partner for this strategic initiative due to our successful track record together thus far and our shared values.”

Steve Bandrowczak
President and Chief Operations Officer, Xerox
Analyst Perspective

“HCL’s intelligent automation services covers advisory (process excellence and COE), execution (design and bot development), and support (operate and improve).”

IDC MarketScape

“As the world experiences a seismic shift and technology adoption is on the rise, the role of human and digital and their coexistence becomes more crucial than ever. Realizing the need for human-machine collaboration, HCL’s digitalCOLLEAGUE is a congregation of pre-configured, ready-to-deploy digital assistants and not just RPA bots.”

ISG Inc.

Notable Analyst Recognitions

We have been consistently recognized as a global leader for our comprehensive suite of end-to-end offerings for business transformation as well as for our reputation to build the digital enterprise

DIGITAL FOUNDATION DIGITAL BUSINESS DIGITAL OPERATIONS
  • HCL positioned as a Leader in IDC MarketScape: Worldwide Cloud Professional Services 2020 Vendor Assessment, Apr. 2020 | Doc #US45439120
  • HCL Technologies positioned as a Leader in IDC MarketScape: Worldwide Application Management Services on the Cloud 2020 Vendor Assessment, Nov. 2020 | Doc #US46924517
  • HCL Technologies positioned as a Leader in the 2020 Gartner Magic Quadrant for Data Center Outsourcing and Hybrid Infrastructure Managed Services, North America for the tenth time consecutively and in the European version of the same report for the 5th time consecutively
  • HCL Technologies positioned as a Leader in the 2021 Gartner Magic Quadrant for Managed Workplace Services, North America and Europe reports for the 5th time consecutively
  • HCL rated a Leader and overall #2 player in Everest PEAK Matrix on IT Managed Security Services 2021
  • HCL positioned as a Leader in Avasant’s Digital Masters, 2020 RadarviewTM
  • HCL positioned as a Leader in ISG Provider LensTM Salesforce Ecosystem Partners – U.S 2020 – Managed Application Services
  • HCL Technologies positioned as a Leader in the Everest Group’s Next-generation Application Management Services PEAK Matrix® Assessment 2021
  • HCL positioned at No. 2 in HFS Top 10: Agile Software Development, 2020
  • HCL positioned as a Leader in The Forrester WaveTM. Specialized Insights Service Providers, Q2 2020
  • HCL Technologies positioned as a leader in the ISG Provider LensTM. Intelligent Automation – Solutions and Services – Intelligent Business Automation, Nordics, U.S, U.K 2020
  • HCL positioned as a Leader in Zinnov Zones for RPA Services, 2020
  • HCL Technologies positioned as a leader in the ISG Provider LensTM Intelligent Automation – Solutions and Services – Artificial Intelligence for IT Operations (AIOps), Nordics, U.S, U.K 2020
  • HCL is recognized as a Leader in Everest Group’s report “Banking BPS Services PEAK Matrix® Assessment with Service Provider Landscape 2020.”
Analyst Perspective

“We believe that HCL is at the forefront of thought leadership and technology development and are confident that HCL will remain at the cutting edge of data, analytics, and AI. References endorse HCL as ‘innovative’ and ‘forward thinking, knowledgeable of industry data-specific assets’.”

The Forrester Wave™

Specialized Insights Service Providers