IT Services and Solutions for Retail Industry | HCL Tech

Retail Services

Overview

The retail industry is witnessing a paradigm shift. Rapidly-evolving technologies, changing customer expectations, and emerging digital firms are driving widespread disruption. Clearly, from a growing plethora of new products, markets, and customer segments to the burgeoning expansion of sales and marketing channels (like mobile and social commerce) - retail is at a tipping point. Customers are now demanding rich shopping experiences that are personalized, hyper-connected and engaging. Additionally, several forces are revolutionizing the landscape - the explosion of data and connected devices, software defined infrastructure, cloud-enabled as-a-service and experience, and outcome driven digital platforms. This makes it imperative for retailers to showcase agility in tech-adoption and business process optimization.

In fact, 21 CE organizations are recognized by five key tenets – experience-centricity, outcome-based, agile and lean-focused, service-oriented, ecosystem-driven,

However certain challenges remain. These include, lack of business models, siloed applications, and the inability to deploy new technologies. These impede the delivery of a seamless, omni-channel shopping experience. To overcome these obstacles and future-proof the business, a robust and end-to-end strategy is the need of the hour.

HCL leverages the Mode 1-2-3 strategy- focusing a concurrent 3 point spotlight on existing as well as future growth areas of the business. This helps secure enterprise competitiveness, propelling success in the digital age. HCL enables retailers to boldly navigate the new digital age by transitioning from ‘traditional efficiency oriented solutions to business outcome oriented conversations’. Our collaborative model helps carve a successful path to enterprise modernization.

BUSINESS SEGMENTS

Food and beverage
Specialty Retailer

Operating in a niche market brings with it difficult challenges. Specialty Retailers must deal with the challenges of efficient inventory management, complex supply chains and competition with mass market retailers while at the same time dealing with uncertain customer demand and increased customer expectations. Remaining ahead in this hyper-competitive industry requires identification of emerging trends in consumer spending, a responsive and agile supply chain and business processes that cut waste and maximize profits. At HCL we believe that winning competitive strategies are developed through a unique mix of out-of-the-box innovation, excellence in execution and flexibility to deal with unforeseen challenges.

Read this case study to understand how we helped provide better visibility and predictability in critical order flow project of world’s leading home furnisher. Download Case Study

Food Services and Distributor
Fashion & Apparel

The apparel business is expected to grow in double digits till 2020 with most of the growth coming from developing countries. That growth comes under dramatically changing industry requiring completely new set of capabilities. Fast moving nature of fashion and changing consumer choices require apparel companies to stay extra nimble or risk stagnation. Shopping experience, whether are in iPad or browsing in the store, is as important as product itself. This presents unique set of challenges requiring unique set of approach and solutions. To succeed amid the changing dynamics, companies needs to rethink their end to end value chain and capabilities with latest technologies to compete with newer entrants.

Learn how we unlocked excellence in inventory for a speciality retail group in US. Download Case Study

Health and Hygiene
Restaurants

Modern Restaurants and QSR establishments are continuously striving to deliver excellent customer service combined with a unique customer experience while at the same time keeping costs low and maintaining quick service times. Supply chain digitalization and social media interaction have massively impacted the industry as recommendation from diners has become the key to growth in this dynamic market. HCL offers a wide range of solutions to our Restaurant and QSR clients that develop customer relationships, increase supply chain efficiency and help manage employees to deliver greater profits and lower costs.

Read the story behind how we created a global engagement platform for one of the world’s largest fast food chain to improve its time-to-market and process efficiency. Download Case Study

Specialty Retailer

Operating in a niche market brings with it difficult challenges. Specialty Retailers must deal with the challenges of efficient inventory management, complex supply chains and competition with mass market retailers while at the same time dealing with uncertain customer demand and increased customer expectations. Remaining ahead in this hyper-competitive industry requires identification of emerging trends in consumer spending, a responsive and agile supply chain and business processes that cut waste and maximize profits. At HCL we believe that winning competitive strategies are developed through a unique mix of out-of-the-box innovation, excellence in execution and flexibility to deal with unforeseen challenges.

Read this case study to understand how we helped provide better visibility and predictability in critical order flow project of world’s leading home furnisher. Download Case Study

Solutions

Retail Connect

Mobility solutions that incorporate latest technological trends such as NFC, coupons/payment, geo-fencing alerts, etc.

Mappin

Mappin is a browser based tool that helps smoother onboarding of trading partner

Food Safety and Traceability

Our Track and Trace solution helps in ensuring compliance with food safety regulations with complete visibility of supply chain.

Vendor Audit and Compliance

This tools empowers you with end to end visibility of vendors compliance and execptions

Portfolio Optimisation

Make informed decisions by analyzing your competencies and gaining insights across the IT landscape and business value chain.

BlinkE-On Demand Ecommerce

Enhance your digital business in cost effective and agile manner using our BlinkE architecture

OCEAN

Analyze your existing business process and identify the areas of improvement.

Retail Enterprise Collaboration

Enhance the quality of communication, the speed of collaboration and employee engagement.

Integrated Retail Planning

Integrated Retail Planning framework helps align your supply chain and merchandize plan with long term business strategies

MyStore Dashboard

The real-time IT and business monitoring solution which helps you obtain actionable insights

Services

edat
Digital and Analytics

Our Digital & Analytics services helps design and build key platform components of customers’ Digital-Technology-Footprint ™ to power the Digital transformation journey. Read More

ise
IoT WoRKS

At IoT WoRKS, we help create entirely new services that deliver measurable business outcomes. These experience will have an increasing role in differentiating enterprises and enable them to become a 21st-century enterprise.Read More

pas
Application Services

Our Applications business is structured around 11 integrated horizontal capabilities, allowing us to offer clients a full lifecycle of systems integration consulting services and a unified approach to developing the right solutions for their business needs. Read More

its
DRYiCE

DRYiCE is an artificial intelligence-driven automation platform. It consists of machine learning components, automation modules, orchestration components, well-proven monitoring tools, knowledge management, and a reporting layer.Read More

ietm
Infrastructure Services

Our Infrastructure Management Services has some of the most impressive credentials in the IT Vendor landscape. We have not only executed complex global IT transformation exercises but also helped run efficient IT services for more than 300 of the world’s leading companies.Read More

pi
Engineering and R&D services

We are one of the world’s leading and fastest growing global engineering services provider. From product blueprinting to support, from software or hardware to mechanical, we work with more than half of the top 100 R&D engineering companies across the world. Read More

ddx
Business Process Services

Our Business Process Services helps organizations move from operational excellence and SLAs to real-time decision making. We help organizations to manage risks and business outcome, and deliver a consistent and best-in-class end-user experience. Read More

Client Success

Client Success

Case Studies

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Latest Thinking

Insights & News

blogs

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INSIGHTS

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ECOSYSTEM OF PARTNERS

Our partnerships allow us to combine each other's strengths, and use this synergy to help our customers quickly implement efficiently operate the latest in IT infrastructure. Our large network of partners allows us to deliver solutions that are tailor made for each of our customers.

3 Steps to Becoming a Data & Analytics Driven Enterprise

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