HCL Technologies Annual Report 2022

Annual report 2022

Copyright © 2023 HCL Technologies Limited

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IT & Business Services

A comprehensive suite of end-to-end digital offerings to address the traditional and transformational needs of large enterprises.

$8.27B

FY 2022 revenue

31.8%

YoY Mode 2 revenue growth

200+

Leadership Analyst Recognitions

78

of Fortune 200 Clients

60+

Next-gen Solutions & IPs

50+

Large Deals

60+

Innovation Labs Across the Globe

A comprehensive suite of end-to-end digital offerings to address the traditional and transformational needs of large enterprises, these three pillars of our IT & Business Services are fundamental in driving progress for enterprises adopting next-generation technologies. By integrating these areas, we offer a highly efficient set of capabilities that deliver greater value than the sum of their parts. Our proven expertise in these areas is built on our deep investments in talent, innovation labs, experience centers, centers of excellence, and world-class partnerships.

Building the resilient digital enterprise

digital-enterprise

Client Perspective

For more than 20 years, HCL has continued to be a strong contributor to IGT’s success. We are really excited to continue working with HCL on transformation and innovation activities such as cloud, data modernization, cryptocurrency, cashless gaming, and many other forward-looking programs. Working with HCL not only means that you have a provider of services, but you have a true relationship and a trusted partnership.

Rachel Barbara

SVP & CTO, International Game Technology PLC

HCL’s commitment to building a relationship that goes deeper than the contract is very impressive and has given us the type of flexibility that has been critical to supporting the changing needs of our workforce during the pandemic. Over the last two years, HCL has helped us create a globally consistent support structure for our workforce.

Stewart Fry

Senior Vice President, Digital Enterprise & Operations, BP PLC

Analyst Perspective

HCL Technologies has made credible investments in developing solutions and verticalized use cases for next generation network services such as private 5G, IoT/edge networks, and Wi-Fi 6. Additionally, it has also developed solutions such as Fluid Connect and Intello-Fi to help clients transition to work from home and ensure safety at the workplace during the COVID-19 pandemic. Clients appreciate HCL Technologies for its domain and technical expertise, which enables end-to-end network transformation.

Everest Group’s Network

Transformation and Managed Services PEAK Matrix® Assessment 2021

HCL’s cloud vision is based on the company’s CloudSMART program that is designed to help enterprises move to a new operating model with the goal of enabling a firm to achieve the agility needed to compete in a hyperdynamic world. Ultimately, the value proposition of HCL’s CloudSMART program is to maximize business value, re-invent the customer experience, modernize the digital core, drive continuous innovation, develop a comprehensive cloud culture, and create a sustainable future.”

IDC MarketScape:

Worldwide Managed Multi-cloud Services 2021 Vendor Assessment (Doc #US45977020, October 2021)

Winning Transformations

Large Cloud Transformation Program

A US-based Fortune 500 global life sciences company selected HCL to support and transform its hybrid cloud environment. HCL’s SmartOps solution will help this client’s IT meet its rapidly growing business needs, increasing infrastructure availability while eliminating technical debt and enhancing end-user experience.

Multiservice ITO deal Covering Infra and Apps: Cloud and App Modernization

A Europe-based manufacturing company has signed an end-to-end services agreement with HCL Technologies. As part of this engagement, HCL will help the client accelerate its digital transformation journey, facilitated by cloud migration and application modernization. HCL Technologies will deliver cloudfirst, user-centric digital transformation by adopting business-driven automation to modernize the client’s applications and infrastructure landscape.

Digital Foundation

31%

Contributed 31% of Incremental Growth for HCL

$2B

Client Value generated till date

40%

of G100 are HCL Digital Foundation Clients

40%

workforce certified in next gen technologies

Our Digital Foundation offerings help businesses adopt digital technologies and allow enterprises to maximize the business value from their digital investments.

Digital Foundation encompasses four key offerings for future-focused businesses:

Leveraging our CloudSMART strategy, we work towards creating an adaptive portfolio of innovative cloud services, underpinned by intelligent automation and a powerful partnership ecosystem, to address clients’ specific business objectives. These leading-edge hybrid cloud services enable organizations to maximize business value and facilitate superior digital experience.

Our FLUID Workplace portfolio supports enterprises seeking to build a hyper-personalized, on-demand and resilient hybrid workplace that delivers a seamless experience of workforce cohesion anytime, anywhere and on any device.

We empower enterprises with a “Digital-Ready” network based on the principles of agility, ubiquity, speed, and tech-convergence, helping companies maximize the value of distributed workloads and transform business models for a highly dynamic and cloud-first world.

We offer cybersecurity consulting, transformation, and managed services to enable secure digital transformation for enterprises. Powered by HCL’s Dynamic Cybersecurity framework, these services help enterprises move from a “static” to a “dynamic” posture when dealing with an ever-escalating threat landscape.

Winning Transformations

Application and infrastructure

A global Mexico-based manufacturing company chose HCL to deliver its global managed IT services, including application and infrastructure support, and application development, which HCL will provide using an agile delivery model. HCL will manage its portfolios, digital applications, and infrastructure to accelerate its cloud adoption and digital transformation journey. These services will also involve the implementation of multiple products from the DRYiCETM portfolio to enable automation and self-service mechanisms.

A Leading Canadian telecom service provider and media company has selected HCL to scale its IT operational efficiency and stability. HCL will help scale IT infrastructure and workloads migrating to the current private and public cloud infrastructure, support the enterprise’s operations, and serve as the managed services provider. HCL will also invest in the next generation of AI and machine learning to provide this client with much needed flexibility for harnessing the new era of 5G and digital technologies.

Client Perspective

The partnership we have with HCL will allow us to rapidly move forward and evolve the way we manage and deliver services to both our internal and external customers.

Fausto Sosa

Vice President of Information Technology of CEMEX

Through our partnership with HCL Technologies, Syneos will aspire to be a transformational force in the healthcare industry, delivering smarter, innovative digital solutions that power a healthier future for patients worldwide

Manish Gupta

Executive Director, Cloud Operations (ESST-IT), Syneos Health

The relationship with HCL is at several layers. First of all, we look for good-quality people. Recently we talked about how HCL can help us in our Cloud journey – not just in terms of people, but also technology, transformation, inspiration, guidance, architecture, etc.

Jasper Buschgens

Senior Capability Manager, Aegon, Netherlands

Analyst Perspective

HCL positions its AI services to enable clients to become digital, human-centered, cognitive businesses, with a strategy spanning design thinking to enhance both customer and employee experiences, data-led transformation, bias-free AI, persona-based and human-centric problem solving, and change management. HCL has developed an array of service offerings, frameworks, and tools to accelerate AI adoption augmented by its DRYiCETM suite of AI products and platforms and technology partner ecosystem. – IDC MarketScape Worldwide Artificial Intelligence Services 2021 Vendor Assessment (Doc #US46741921, May 2021)

Enterprises’ increasing focus on seamless connectivity and rapid cloud adoption, which has been fueled by the COVID-19 pandemic, has accelerated their network transformation initiatives. We expect further acceleration with increasing adoption of next-generation technologies such as SDN, private 5G, and edge networks.

Mukesh Ranjan

Practice Director, Everest Group

HCL Technologies has made credible investments in developing solutions and verticalized use cases for next generation network services such as private 5G, IoT/edge networks and Wifi.

HCL Technologies has made credible investments in developing solutions and verticalized use cases for next generation network services such as private 5G, IoT/edge networks and Wifi.

Everest Group

 

To build a sustainable workplace ecosystem, a conscious effort is needed to move away from stopgap solutions and enhance the focus on critical components of the digital workplace that have been eclipsed by business continuity challenges in the last two years, such as governance, employee experience management, employee burnout, virtual culture and talent building, data privacy, user enablement, and compliance, has built solutions to enable enterprises to adopt a hybrid workplace model and made dedicated investments in talent, sales, and consulting capabilities, which have contributed to its position as a Leader in Everest Group’s Digital Workplace Services PEAK Matrix® Assessment 2022. Clients appreciate HCL Technologies for its flexibility in service delivery and providing zero-touch support during the pandemic.

Udit Singh

Practice Director, Everest Group

Ideas that Accelerate

Pioneers on the FinOps Frontier

As organizations increase their cloud spend to drive flexibility, scalability, agility, or innovation, the demand for FinOps – the practice of bringing financial accountability to the variable spend model of cloud – is expected to grow proportionally and, at times, exponentially.

HCL offers a fully managed cloud FinOps service to help enterprises operate efficiently by optimizing their cloud footprint and enabling real-time decision making.

Through FinOps as a service, organizations can get more visibility, real time spend recommendations to their hybrid multi-cloud environments, wastage elimination, and many more such features, ensuring that they are able to utilize cloud services effectively for enhanced productivity and innovation.

HCL FinOps completely supports hybrid public cloud integration (AWS, Azure and GCP & Private cloud).

The Future is FLUID

Our FLUID Workplace model combines people and culture with technology to address the composite needs that have arisen due to the convergence of IT, HR, admin and facilities. This enables end-users, IT and business to be productive by being:

  • Future-ready: Agile workplaces that keep up with business
  • Liberating: Ergonomic, safety and well-being focused workplaces
  • User-centric: Design-thinking led and hyper-personalized
  • Intelligent & Immersive: Ambient and progressive technology fabric
  • Democratized: Fostering diversity and empowering everyone equally

Digital Business

Contributed

50%

Incremental Growth for HCL

Helping organizations re-imagine the intelligent enterprise and deliver superior customer experiences.

Digital Business encompasses four key offerings for future-focused businesses:

HCL guides enterprises to re-imagine their value chains with user experience at the core, with services including experience design, industry capability definition, agile delivery transformation, and organizational agility.

We help enterprises structure and modernize their applications and platforms to take advantage of composable architectures and cloud-based application consumption.

HCL offers enterprises crucial support in modernizing data platforms and building scalable data architecture while focusing on data security, data governance, data management, and deriving actionable insights through applied AI.

With end-to-end orchestration capabilities, a strong product engineering pedigree, domain expertise, and a robust partner ecosystem, we address our clients’ needs for “define, build and run” services in the connected ecosystem.

Winning Transformations

Application modernization

A U.S.-based leading financial services company chose HCL for supporting all application modernization and technology consolidation efforts for the next two years. Through this expansion, HCL will support technology initiatives for the client, serving as an end-to-end digital transformation partner.

Application and infrastructure

A Europe-based consumer goods company selected HCL to transform its application and infrastructure landscape. HCL will deliver a suite of services, including data analytics and integration, marketing, sales and trade promotion management. It will be responsible for application development, support and new projects across these product streams for the client globally. HCL will help the client become an insight-driven organization and accelerate the adoption of a vertical IT operating model. In addition, HCL will bring strong focus on the client’s journey to cloud, service automation, agile and business DevSecOps adoption across SAP and non-SAP estate. HCL will transform the client’s global workforce experience services as well, delivering a consistent and personalized experience across all endpoints. It will introduce a flexible, scalable and agile delivery model to accommodate business dynamics across all markets and geographies. HCL will also create an integrated digital experience office and smart virtual support-enabled meeting rooms, catering to users irrespective of their work locations, and implement a cognitive personal assistant.

Managed Services

A U.S.-based telecommunications company chose HCL for a managed services deal. HCL will exclusively own and deliver technology services covering the entire product development lifecycle and extending into 24/7 postproduction support and maintenance. It will provide its services using an innovative delivery-as-a-service model that will help the client unlock the value of digital transformation at scale by creating new capabilities and offerings quickly and of better quality.

Client Perspective

Having a partner in a fast-changing environment who keeps their promises even though there’s major disruption is super valuable, and HCL always stood up to their promises and played a major role for us.

Dr. Victoria Ossadnik

COO, Digital and Member of the Board of Management of E.ON

HCL is helping us in application support areas across the globe on a number of programs. HCL has been at the forefront to showcase solutions for cloud migration, modernization of legacy systems to the cloud, and AI ML-based solutions to help Maximus. The biggest strength of HCL is its global presence and innovation…

Rajesh Zade

SVP and Head of Global Outsourcing, Maximus Inc

By leveraging the strength and capabilities of HCL and Microsoft, WCH will be empowering health care organizations to apply our Veteran & Military Population Health care methodologies and knowledge to their active Population Health programs and Health Equity initiatives – immediately.

Ron Steptoe

CEO and Co-Founder, Warrior Centric Health

Partner Perspective

HCL has shown a remarkable commitment to building its Snowflake expertise, increasing its partner tier 3x within 18 months, and achieving Elite status in 2022. With its Snowflake focused migration methodology and accelerators, HCL is a trusted collaborator in delivering Snowflake implementations and accelerating the power of the Data Cloud for our shared customers.

Colleen Kapase

SVP Worldwide Partner and Alliances, Snowflake

Our partnership with HCL Technologies is based on the twin tenets of innovation and excellence, with deep commitment towards mutual customer success through industry-leading digital transformation products and services. As part of our Executive Partner Advisory Council, HCL Technologies is deeply involved with providing active feedback on our product strategy and roadmap, and together we are helping enterprises across the globe leverage technology to transform the future.

John Higgins

Chief of Client and Partner Success, Pegasystems

Analyst Perspective

Challenging legacy managed services with ASM 2.0 Many enterprises feel the pain of expending valuable resources on legacy systems and application managed service (ASM) providers. Such expense impedes digital acceleration while keeping the enterprise attached to partners that are not serving the modernization journey. HCL challenges this status quo with ASM 2.0, a framework for customized, on-demand, AI-driven application operations that helps customers transition from legacy spending and focus on modernizing their core. ASM 2.0 is receiving wide acceptance among customers for its inherent focus on experience centricity, observability, and outcome-driven, business aligned operations backed by (SRE)-based best practices. With ASM 2.0, HCL is helping its customers invest in their transformation while making critical operations smarter along the way.

IDC MarketScape

Worldwide Managed Multi-cloud Services 2021 Vendor Assessment (Doc #US45977020,Oct 2021)

Ideas that Accelerate

Challenging legacy managed services with ASM 2.0

Enterprises expend valuable resources on legacy systems and application managed service (ASM) providers, which impedes digital acceleration. HCL challenges this status quo with ASM 2.0, a framework for customized, on-demand, AI-driven application operations that helps customers transition away from legacy spending and focus on modernizing their core. ASM 2.0 is receiving wide acceptance among customers for its inherent focus on experience centricity, observability, and outcome-driven, business-aligned operations backed by SRE based best practices. With ASM 2.0, HCL is helping its customers invest in their transformation while making critical operations smarter along the way.

Digital Operations

Our approach to digital operations re-imagines client’s processes across three broad stacks. Digital technology focuses on underlying platform standardization and technology modernization, digital process enables process transformation, and digital workforce enables hyper automation and digital customer experience. Based on this approach, DPO’s “digitalCOLLEAGUE” fosters humans-machine co-existence, delivering superior experiences and improved ROI.

Ideas that Accelerate

Customizing the customer experience

With the definitive and single-minded goal of providing self-serve capabilities to our end client, we have integrated our HCL DX and Toscana platforms to offer process-led, technology-driven solutions encompassing omni-channel experience, AI-propelled zero-touch interventions, and advanced analytics. This exemplifies HCL’s advantage to deliver a configurable platform targeting a unique, customized experience to an individual or group of users at a 40–60% faster time to market with a 40% lower cost compared with a bespoke development.

Digital Operations encompasses three key offerings:

This is a new hybrid operating model based on AI Ops, cross-skilled teams, operations best practices, and cultural transformation.

We help enterprises structure and modernize their applications and platforms to take advantage of composable architectures and cloud-based application consumption.

HCL offers enterprises crucial support in modernizing data platforms and building scalable data architecture while focusing on data security, data governance, data management, and deriving actionable insights through applied AI.

Winning Transformations

Process operations & support

A US-based oil and gas company selected HCL as its strategic partner in a multi-year engagement to operate and transform its downstream order-to-cash services end-to-end and midstream operations, leveraging HCL Commerce and DX platforms. HCL’s digital process operations will bring digital-led transformation to optimize these operations and enhance customer experience. Process efficiencies, industry's best practices and leading-edge innovation will deliver additional value to the client’s operations.

Order-to-cash operations

A US-based Hi-Tech company expanded its relationship with HCL to consolidate its order-to-cash operations. HCL will help the client ramp up operations across geographies, setting up a centre of excellence and also addressing native language requirements. HCL will deploy next-generation digital technologies across order entry, collections and cash application processes to streamline the throughput and eliminate rule-based repetitive tasks. This will reduce the client’s total cost of ownership significantly, producing cost savings and therefore freeing up resources that can be used to empower innovation, productivity, and growth.

Partner Perspectives

Together, HCL and Automation Anywhere deliver the incredible transformational value of Intelligent Automation into the global market. We are re-defining work and empowering employees from our global customer base with a new digital workforce to unleash their potential.

Billy Cuthbert

Vice President Alliances & Channel International (Europe & APJ), Automation Anywhere

HCL is a market leader in delivering IPA from the business Key Performance Indicator (KPIs) to the desired outcome. HCL is a certified elite Gold Blueprism delivery partner and is able to source Blueprism products and supporting IPA technologies, along with consulting engagement, implementation, and maintenance services.

Hitesh Patel

Vice President of EMEA Channels and Partners at Blueprism

We would like to notify that HCL has been selected as one of the premium partners for UiPath services to support our Global customer implementation projects. Thank you for the ongoing support on the various projects. The relationship has been phenomenal in all aspects, and we have been getting excellent support so far.

Suresh Babu

VP & Head of Professional Services – APJ, UiPath

Analyst Perspectives

A strong push toward digital-first delivery, which was accelerated by COVID-19, demand fluctuations, and greater regulatory oversight, left both traditional and emerging financial institutions struggling last year,” said Manu Aggarwal, Partner, Everest Group. “HCL Technologies leveraged its broad coverage across the banking services portfolio, growing partner ecosystem, and co-innovation-led solutioning to provide quality resources to support its clients in their cost reduction and digital process improvement initiatives. As such, it has been recognized as a Leader in Everest Group’s Banking Operations – Services PEAK Matrix® Assessment 2022.”

Banking Operations

 

In the post-pandemic era, the scope of document processing platforms has evolved to help enterprises realize maximum benefits from untapped datasets in a touchless environment. “HCL's EXACTOTM platform's capabilities assist enterprises in achieving these benefits through its strong presence across the IDP value chain and robust model training techniques. Data ingestion through mobile applications and availability of the platform-as-a-service further differentiate its position among other IDP platform providers,”

Swapnil Bhatnagar

Senior Research Director, Avasant.

Notable Analyst Recognitions

Digital Foundation

  • HCL Technologies positioned as a Leader in the 2021 Gartner® Magic Quadrant TM for Public Cloud IT Transformation Services.*
  • HCL Technologies positioned as a Leader in the 2022 Gartner® Magic Quadrant TM for Outsourced Digital Workplace Services.*
  • HCL Technologies positioned as a Leader in the 2021 Gartner® Magic Quadrant TM for Data Center Outsourcing and Hybrid Infrastructure Managed Services, Global*
  • HCL Technologies positioned as a Leader in the 2021 Gartner® Magic Quadrant TM for Managed Network Services*
  • HCL Technologies positioned as Leader in the IDC MarketScape Worldwide Managed Multi-cloud Services 2021 Vendor Assessment (Doc #US45977020, October 2021)
  • HCL Technologies positioned as Leader in Avasant’s Cybersecurity Services 2021 RadarViewTM
  • HCL Technologies positioned as a Leader in IT Managed Security Services PEAK Matrix® Assessment 2021

*Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

*The Gartner content described herein (the “Gartner Content”) represent(s) research opinion or viewpoints published, as part of a syndicated subscription service, by Gartner, Inc. ("Gartner"), and are not representations of fact. Gartner Content speaks as of its original publication date (and not as of the date of this Quarterly report), and the opinions expressed in the Gartner Content are subject to change without notice.

Digital Business

  • HCL Technologies positioned as Leader in The Forrester WaveTM : Application Modernization and Migration Services, Q3 2021
  • HCL Technologies positioned as Leader in ISG Provider LensTM SAP HANA Ecosystem Services - SAP Business Technology Platform and Intelligent Technologies - U.S., U.K., Nordics 2021
  • HCL Technologies positioned as Leader in ISG Provider LensTM Internet of Things - Services and Solutions - IT/OT Tech Data Convergence - Global 2021
  • HCL Technologies positioned as Leader in the Everest Group’s Application Transformation Services PEAK Matrix® Assessment 2021
  • HCL Technologies recognized for Application Services in Everest Group’s PEAK Matrix® Service Provider of the YearTM 2022 Awards
  • HCL Technologies positioned as Leader of the YearTM in Everest Group’s PEAK Matrix® for Overall IT Services awards by 2022 Awards
  • HCL Technologies positioned as Leader in the Everest Group’s Enterprise Blockchain Services PEAK Matrix® Assessment 2022
  • A Leader in ISG Provider LensTM Next-Gen ADM Services – AD & Scaled Agile US, UK, Nordics, Germany 2021, ISG
  • A Leader in ISG Provider LensTM , Digital Business - Solutions and Services - Digital CX Services, Digital Consulting, US, UK, Nordics, Australia 2021, ISG
  • A Challenger in 2021 Gartner® Magic Quadrant TM CRM and Customer Experience Implementation Services, Gartner
  • Digital CRM and CX, 2021, 2020, Leader in Digital Commerce, 2021 Avasant
  • A Leader in Enterprise Quality Assurance (QA) Services PEAK Matrix®, 2021, Everest
  • A Leader in ISG Provider LensTM Digital Business - Solutions and Services - Sustainability & Decarbonization Services - US,UK,Australia 2021 2021, ISG

Digital Operations

  • HCL Technologies positioned as Leader in the IDC MarketScape Worldwide Artificial Intelligence Business Services 2021 Vendor Assessment (Doc #US46741721, June 2021)
  • HCL Technologies positioned as Leader in ISG Provider LensTM Life Sciences Digital Services Clinical Development Digital Transformation Services, Patient Engagement Digital Transformation Services & Manufacturing Supply Chain Digital Transformation Services Provider Lens Study 2021, Global
  • HCL Technologies positioned as Leader in Avasant’s Intelligent Document Processing 2021-2022 RadarViewTM