In this report, which evaluates 22 travel and hospitality service providers based on value proposition, execution, innovation capabilities, go-to-market strategies and market impact, HFS has recognized HCLTech as a Horizon 3 Market Leader.

According to Melissa Fersht, Executive Research Leader at HFS Research, “HCLTech is steadily building a differentiated Travel & Hospitality services portfolio by combining industry IP with experience engineering and GenAI/agentic automation to modernize core operations and elevate customer engagement. Its emphasis on connected ecosystems spanning across reservations, loyalty, crew/baggage/asset ops, and airport control towers, plus an increasingly partner-led approach with hyperscalers positions HCLTech well for travel enterprises that need resilience, agility, and measurable efficiency gains while accelerating sustainability and data-driven personalization.”