Understands how to communicate difficult/sensitive information tactfully.
Ensures issues are identified tracked reported on and resolved in a timely manner.
Reports his/her progress periodically to project manager and assists them in reporting.
Customize and configure the system according to business requirements
Train end users and understand requirements from client
Managing the L3/L2 /L1 Support tickets and achieve towards closure
Identification of process related gaps would be an added advantage
Required Technical and Professional Expertise
4 to 18 years of overall IT experience with minimum 4 years of hands-on experience in Microsoft Dynamics AX 2012/D365 etc.
Technical troubleshooting skills in areas like SSRS, Workflows, New Business process, Integration, alerts & email, data management, role permissions etc., in Dynamics Ax 2012/D365 F&O
Understanding of modules AP, AR, Inventory, Finance in Ax 2012/D365 F&O
Understanding of standard business process or enhancements.
End- to- end ERP implementation experience in AX 2012 or D365 FO
Code and integration experience
Experience of a full life-cycle implementation and support of D365/AX in a Consulting role
