Roles and Responsibilities

• Ability to Lead offshore & work with Onshore teams effectively in a diverse environment
• Identify client organization's strengths and weaknesses and suggest areas of improvement.
• Review requirements/specifications in business processes and recommendations with proposed solution.
• Develops & Unit Test functional specifications and system design specifications for client engagements.
• Lead the developers along with ownership to develop and deliver the bug free work packages
• Works with client personnel to identify required changes and Manages client expectations effectively if required
• Communicates needed changes to team and reviews.
• Assists in the facilitation of team and client meetings.
• Delivers informative well-organized presentations.
• Understands how to communicate difficult/sensitive information tactfully.
• Ensures issues are identified tracked reported on and resolved in a timely manner.
• Reports his/her progress periodically to project manager and assists them in reporting.
• Customize and configure the system according to business requirements
• Train end users and understand requirements from client
• Managing the L3/L2 /L1 Support tickets and achieve towards closure
• Identification of process related gaps would be an added advantage

Required Technical and Professional Expertise

• 4 to 18 years of overall IT experience with minimum 4 years of hands-on experience in Microsoft Dynamics AX 2012/D365 etc.
• Technical troubleshooting skills in areas like SSRS, Workflows, New Business process, Integration, alerts & email, data management, role permissions etc., in Dynamics Ax 2012/D365 F&O
• Understanding of modules AP, AR, Inventory, Finance in Ax 2012/D365 F&O
• Understanding of standard business process or enhancements.
• End- to- end ERP implementation experience in AX 2012 or D365 FO
• Code and integration experience
• Experience of a full life-cycle implementation and support of D365/AX in a Consulting role
• Excellent Communication & Customer support skills
• Strong Troubleshooting & Problem-Solving skills"