Company description / JD introduction

HCLTech is a global technology company, home to more than 220,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending March 2025 totaled $13.8 billion.

Responsibilities/ Tasks

• Create customer account in SAP;
• Invoice Management, Cash application and collection; Order management
• Product promotion rules checking, product catalog update;
• Support controls compliance activities;
• Ensure all complaints/queries that cannot be resolved personally are routed to the appropriate internal or external parties for resolution;
• Create exceptional customer experience for the given customer segments in line with SLAs with focus on First Contact Resolution and low customer effort;

Experience/Exposure

previous experience is advantage

Education/certification

• High school degree is a must;
• University degree (Bachelor and/or Master) is an advantage.

Key Skills Required 

• Fluency in Italian language- B2/C1 proficiency;
• PC literacy and a good command of English language;
• Prior experience in one of the following activities will be considered an advantage
  • Invoice Management, Account Setup, Collections and Cash applications, Customer Inquiry and Service Request handling, Client Solutions, Order Processing;
• Good listening and comprehension abilities;
• Ability to effectively communicate, probe and understand customer issues and provide first call resolution;
• Good interpersonal and issue resolution skills;
• Strong collaboration and coordination skills;