Company description / JD introduction

One of our Clients is a Fortune 500 company in the Information Technology business with a mixture of customer base - Partners, SMBs, Public sector, Large and Key customers giving access to a variety of business activities. We are covering full range of OTC processes starting from the contract set up, through the billing and query management until the point the payment is made and booked. We maintain a solid core team with 5 to 12 years of experience, great professional involvement securing strong business outcome and expansion potential.

Responsibilities/ Tasks

• Responsible for one of the following Order to Cash activities:
  • Contract set up
  • Billing
  • Dispute management
  • Cash collection
• Ensure smooth and accurate performance of the process
• Validate contract and billing documentation, process change requests and updates, manage customer queries
• Maintain internal and external communications with different departments and partners/ costumers
• Prepare and analyze reports and support documents as per the business needs
• Ensure absolute compliance with corporate guidelines, ethical and financial rules

Experience/Exposure

previous experience is advantage

Education/certification

• High school degree is a must;
• University degree (Bachelor and/or Master) is an advantage.

Key Skills Required 

• Fluent in German language (both written and verbal); Professional level of English
• Experienced in administrative or customer interaction role
• Self-motivated and willing to learn new skills
• Driven by team’s success and deadlines kept
• Confident in use of MS Office
• Organized, friendly and communicative
• Any experience in a similar role will be considered an advantage