Company description / JD introduction

HCLTech is a global technology company, home to more than 220,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending March 2025 totaled $13.8 billion.

Responsibilities/ Tasks

• Provide technical information on technical lubricant products via Phone, Email and Live Chat;
• Provide technical information on the application of technical lubrication products;
• Participate in administrative and reporting tasks ;
• Provide technical information and support for Marine related queries;
• Working knowledge of software packages as MS Outlook, MS Word, MS Excel, and MS PowerPoint and MS Access knowledge are desired features of the incumbent;
• Maintain a strong working relationship with the co-located Engineers and Field Engineers/Sales and other related teams;
• Very Good Communication and Customer Service Skills, Empathy, Listening skills.

Experience/Exposure

previous experience is advantage

Education/certification

• High school degree is a must;
• University degree (Bachelor and/or Master) is an advantage.

Key Skills Required 

• Proficient in English as well as Fluency in Polish - B2/C1 proficiency;
• Related Technical or Engineering Degree (technical background in Marine, Aviation or Automobile industry will be considered as big plus)
• Interest in the oil and gas industry with focus on lubricant and fuels products;
• PC literacy, confident in use of MS Office (experience with Amazon apps and SalesForce will be considered as an advantage)
• Self-motivated and willing to learn new skills;
• Adaptable to a changing environment;
• Organized with attention to details;