Qualification Required:

• Adherence to process to ensure high quality and customer service
• First call resolution
• Scheduling test remotely via phone
• Break schedule adherence.
• Involvement in motivational activities, implementing feedback given during monitoring sessions.
• Updating of various logs like escalation log, complaint tracker etc.
• Ensuring data security - proprietary data of customers

Roles and Responsibilities:

Handles inbound and outbound calls in a timely manner. Follow communication scripts and use knowledge of the company's products and services to go off-script when necessary. Identify customer needs, research issues, resolve complaints, and provide solutions.

• Build expert, dynamic knowledge of the company's products and services.
• Conduct research with available resources to satisfy customer inquiries.
• Engage with customers in a cordial, empathetic and probing approach.
• Respond quickly, professionally, and accurately to customer inquiries.

Technical Expertise:

Experience in a call-center environment.

Required Skills:

• Customer service experience
• 85% English Level
• Novice Handle of Microsoft Tools (WORD, POWER POINT, EXCEL, etc.)