• To maintain high login Efficiency (Availability) for customers.
• To provide level 1 remote desktop support to resolve tickets orprovide hardware or software or network problem diagnosis or resolution via telephoneoremailorchat within agreed SLA of ticket volume and time.
• To update worklogs and follow shiftor escalation process to escalate complex problem to appropriate support specialistsorroute problems to 2nd and 3rd level IT support staff as the case be.
• Work on value adding activities such Knowledge base update and self development.
• To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions or Reopen Cases.
• To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies.

Roles and Responsibilities:

• Experience in Linux Administration, Server Administration, Linux Clustering

Education/certification

• Redhat Administrator Certification

Required Skills:

• Linux Administration