職務内容：

About HCLTech

HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.

Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.


To learn more about how we can supercharge progress for you, visit www.hcltech.com


SME-DREXECOORDINATION,BCPEXEMgmt

Job Summary
The Subject Matter Expert in Support & Operations plays a critical role in ensuring the effective management and execution of disaster recovery exercises and business continuity planning. This position focuses on resolving escalations and incidents promptly while maintaining compliance with quality standards, ultimately enhancing customer satisfaction and operational resilience.

• Key Responsibilities
  1. Coordinate And Manage Disaster Recovery Exercises And Business Continuity Planning Activities, Ensuring Adherence To Best Practices And Quality Compliance In Line With Defined Slas.
  
  2. Facilitate Knowledge Sharing By Mentoring Team Members, Preparing Standard Operating Procedures, And Maintaining Comprehensive Documentation For Disaster Recovery Processes.
  
  3. Validate The Change Order Implementation Plan And Ensure Compliance With Human Error Protocols While Participating In Capacity Planning Initiatives To Ensure Robust Operational Readiness.
  
  4. Actively Engage In Customer Meetings To Understand Challenges, Ensuring Positive Feedback And High Levels Of Customer Satisfaction Through Effective Communication And Issue Resolution.
  
  5. Conduct In-Depth Analyses, Including Root Cause Analysis And Trend Analysis, To Validate Reports And Provide Insights For Performance Improvement To Key Business Stakeholders.
  
  Skill Requirements
  1. Strong Understanding Of Disaster Recovery Exercise Coordination And Business Continuity Planning.
  
  2. Proficient In Analysis Techniques Such As Root Cause Analysis And Trend Analysis.
  
  3. Excellent Communication And Presentation Skills To Liaise Effectively With Business Stakeholders.
  
  4. Familiarity With Documentation Standards And Process Improvement Methodologies.
  
  Certification
  1. Optional But Valuable: Certifications In Business Continuity Planning (Cbcp) Or Disaster Recovery Planning (Cdrp).