職務内容：

About HCLTech
HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.
Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.

To learn more about how we can supercharge progress for you, visit www.hcltech.com

SME-Intune,SCCM/SMS,ClientLifecycleMgmt

Job Summary
As a Subject Matter Expert in Support & Operations, you will play a critical role in ensuring the timely resolution of escalated incidents while adhering to quality standards and SLA agreements. Your expertise in SCCM/SMS and related technologies will be instrumental in enhancing operational efficiency, driving customer satisfaction, and fostering effective communication within the organization.

• Key Responsibilities
  1. Ensure Timely Resolution And Compliance Of Escalated Tickets By Utilizing Sccm/Sms For Incident Management, Aligning With Agreed Slas To Maintain Service Quality.
  2. Mentor Team Members And Administrators While Documenting Best Practices And Creating Sops, Leveraging Your Expertise In Client Lifecycle Management To Enhance Team Performance And Knowledge Sharing.
  3. Validate Change Order Implementation Plans And Oversee Human Error Compliance, Applying Your Skills In Directory Services To Support Capacity Planning And Resource Management.
  4. Actively Participate In Customer Meetings To Gather Feedback And Understand Challenges, Utilizing Ms Enterprise Mobility Suite To Ensure Positive Customer Experience And Satisfaction.
  5. Conduct Thorough Analyses, Including Root Cause And Trend Analysis, To Develop Insightful Reports For Presentation To Key Business Stakeholders, Driving Improvements In Operational Performance.
  
  Skill Requirements
  1. Proficient In Sccm/Sms With A Strong Understanding Of Client Lifecycle Management And Ms Enterprise Mobility Suite
  2. In-Depth Knowledge Of Directory Services And Their Application In Support Operations
  3. Excellent Analytical Skills To Perform Root Cause And Trend Analysis
  4. Strong Communication And Interpersonal Skills For Effective Stakeholder Engagement
  
  Certification
  1. Microsoft Certified: Modern Desktop Administrator Associate (Optional But Valuable)
  2. Itil Foundation Certification (Optional But Valuable)