職務内容：

About HCLTech
HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.
Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.

To learn more about how we can supercharge progress for you, visit www.hcltech.com

Sr Engineer-HARDWARE BREAK FIX

Job Summary
As a Senior Engineer in Support & Operations, you will be pivotal in ensuring the seamless functionality of hardware systems. Your role encompasses troubleshooting, maintaining, and enhancing hardware solutions while delivering exceptional client support. You will collaborate with cross-functional teams to ensure operational excellence and meet organizational objectives.

• Key Responsibilities
  1. Maintain And Troubleshoot Hardware Components By Applying Knowledge Of Break-Fix Methodologies, Ensuring Timely Resolution Of Issues To Minimize System Downtime.
  2. Provide Client Support By Monitoring And Addressing Hardware-Related Tickets, Presenting Data-Driven Solutions, And Ensuring Adherence To Quality Standards During On-Time Delivery Of Support Activities.
  3. Create And Enhance Documentation In Alignment With Cmmi Standards And Client Requirements, Ensuring Clarity And Compliance In All Technical Processes.
  4. Provide Technical Guidance And Mentorship To Junior Engineers, Fostering A Collaborative Environment And Enhancing Team Capabilities In Hardware Support Operations.
  
  Skill Requirements
  1. Proficient In Hardware Break Fix Methodologies And Processes
  2. Strong Understanding Of Troubleshooting Techniques For Hardware Issues
  3. Solid Knowledge Of Client Support And Ticket Resolution Practices
  4. Familiarity With Documentation Standards And Processes, Including Cmmi
  
  Certification
  1. Optional But Valuable: Certifications In Itil, Comptia A+, Or Relevant Hardware Support Certifications.