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About HCLTech
HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.
Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.

To learn more about how we can supercharge progress for you, visit www.hcltech.com

Technical Support Specialist - Fab Services

Job Summary
This role is pivotal in delivering high-level technical support within the Fab Services domain. The Technical Support Specialist will troubleshoot complex issues, implement solutions, and enhance operational efficiency, thereby ensuring seamless support for end-users and maintaining the integrity of IT resources.

• Key Responsibilities
  1. Troubleshoot And Resolve Critical And Complex Technical Issues Within Fab Services, Utilizing Advanced Diagnostic Tools And Methodologies To Ensure Minimal Disruption To Operations.
  2. Conduct Thorough Root Cause Analysis For Critical Faults And Incidents, Employing Hands-On Techniques To Identify Underlying Issues And Recommend Effective Solutions.
  3. Implement Necessary Preventive Measures And Best Practices To Minimize Future Defects, Leveraging Insights Gained From Past Incidents To Enhance System Reliability.
  4. Provide Expert Technical Guidance And Support To Team Members, Fostering A Collaborative Environment To Resolve Customer Issues Effectively And Efficiently.
  5. Drive Continuous Improvement Initiatives Within The Support Team, Analyzing Performance Metrics And Feedback To Enhance Service Delivery And Operational Effectiveness.Skill Requirements
  1. Expert Knowledge In Fab Services And Associated Technologies.
  2. Proficiency In Troubleshooting Complex It Issues With A Strong Understanding Of Diagnostic Tools And Processes.
  3. Excellent Analytical Skills For Conducting Root Cause Analysis And Implementing Preventive Measures.
  4. Strong Communication And Interpersonal Skills For Effective Collaboration With Team Members And End-Users.
  5. Ability To Lead Continuous Improvement Efforts And Drive Performance Enhancements.Certification
  1. Relevant Certifications Such As Itil Foundation Or Equivalent Are Optional But Valuable.