職務内容：

About HCLTech
HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.
Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.

To learn more about how we can supercharge progress for you, visit www.hcltech.com

Technical Support Specialist

Job Summary
This role is centered on delivering advanced technical support to end-users, focusing on the resolution of complex issues and maintaining optimal functioning of IT resources. As a Technical Support Specialist, you will play a critical role in ensuring high-quality support services and driving continuous improvement initiatives within the organization.

• Key Responsibilities
  1. Troubleshoot And Resolve Critical And Complex Technical Issues By Leveraging Advanced Product Support Techniques And Tools, Ensuring Timely Resolution To Maintain Operational Efficiency.
  2. Conduct Root Cause Analysis For Critical Faults By Utilizing Diagnostic Tools And Methodologies, Implementing Solutions To Prevent Recurrence Of Issues.
  3. Develop And Implement Preventive Measures And Best Practices To Mitigate Future Defects By Analyzing Recurring Issues And Establishing Effective Strategies.
  4. Provide Technical Guidance And Support To Team Members In Addressing Customer Issues, Fostering A Collaborative Environment To Enhance Problem-Solving Capabilities.
  5. Lead Continuous Improvement Initiatives By Evaluating Current Support Processes, Identifying Areas For Enhancement, And Implementing Changes To Improve Team Performance And Service Quality.Skill Requirements
  1. Expert Proficiency In Product Support Methodologies (L1-L2-L3) And Tools For Troubleshooting And Problem Resolution.
  2. Strong Analytical Skills For Conducting Root Cause Analysis And Developing Preventive Measures.
  3. Excellent Communication And Interpersonal Skills To Provide Effective Technical Assistance And Foster Team Collaboration.
  4. Ability To Drive Continuous Improvement Efforts Within Technical Support Processes.Certification
  1. Itil Foundation Certification Is Optional But Valuable For This Role.