HCL Technologies Annual Report 2022-23
Engineering and R&D Services (ERS)

This business segment spans the entire spectrum of digital engineering solutions across new product development, network engineering, collaboration services, software product engineering, data engineering, connected experiences and platform-as-a-service.

ERS offers a comprehensive range of product and platform engineering services to help G2000 enterprises accelerate time-to-market and time-to-monetization, and stay ahead of their competition. In addition, our portfolio of services under manufacturing operations, helps enterprises improve their manufacturing throughput. With expertise in both traditional and digital engineering, coupled with investments in emerging technologies, we are uniquely positioned to meet evolving needs of our customers.


  • 101 of the top 250 global engineering R&D spenders
  • Top global player for decades
  • Product engineering heritage
  • Strong traditional and digital engineering capabilities
  • Unique propositions for asset-heavy industries
  • Market share expansion from a leadership position

Focus on High-growth Verticals
Looking at the market demand and growth projections, verticals such as software and internet, automotive and semiconductors are growing faster compared to other verticals. A lot of investments are happening to leverage emerging technologies like AI, metaverse, blockchain, cloud computing etc. to create phenomenal consumer experiences. Increasing electronics and semiconductor content as a part of the product, across verticals are driving ER&D spend. In addition, we are aiming to increase our share in verticals such as rail and energy and utility, where we see significant headroom for growth.

Digital Engineering
Our carefully crafted digital engineering offerings portfolio covers all foundational elements: cloud engineering, digital platforms, digital commerce, digital manufacturing, 5G engineering, data engineering and AI, SilicoNxt and silicon platform services. What sets us apart from competitors is our legacy of driving sustainable business impact through digital engineering with our unique combination of deep industry expertise and engineering excellence.

Geo Expansion
U.S. is our largest market but we are seeing growing demand for our services in geographies such as Europe and Japan. We are investing heavily in these geographies to capitalize on the larger market opportunity. In addition, given our focus on semiconductor industry, and Japan as a market, Taiwan and South Korea also become important geographies for us. Lastly, India as a market is gaining momentum, especially with increasing importance of global capability centers (GCCs).

No. 1

Engineering services provider as per Everest Group’s 2022 PEAK Matrix® Provider of the Year awards for Engineering Services


Enterprises trust us for engineering programs


Patents driving innovation for clients


Engineering labs accelerating time-to-market


Addressable market


FY23 growth in constant currency (YoY)


Including Starschema FY23 revenue

Key Areas of Focus


Product Engineering

It brings the engineering rigor to scale complex new products and systems and help enterprises tap into the full potential of their product portfolio. Our product engineering services help clients:

  • Accelerate time-to-market and time-to-monetize of products and platforms.
  • Gain a competitive edge by taking advantage of innovation opportunities.
  • Streamline product development lifecycle operations.
  • Re-engineer products in terms of cost, features and performance.
  • Design, test, upgrade and scale next-generation products and systems.
  • Maximize return-on-innovation at every stage of product design and development.

Digital Engineering

We help enterprises reimagine their businesses for the digital era and augment business value through the following:

  • Accelerate digital transformation and business resilience.
  • Outline a digital roadmap and roll out your digital strategy.
  • Build, run and maintain secure and highly scalable platforms.
  • Facilitate adoption of new technologies and emerging areas.
  • Rethink digital products and services and adopt collaborative digitized engineering processes.
  • Generate new revenue streams by monetizing existing assets and creating new ones.

Operational Technologies

This segment plays a crucial role in ensuring manufacturing resilience and allowing organizations to evolve beyond the efficiency benefits associated with digital. Our OT services help clients:

  • Unlock business potential with engineering technologies that link production processes with real-time internal and external ecosystem data.
  • Improve production processes and supply chain productivity with scalable cyber-physical systems.
  • Effectively translate design intent from the virtual world to the manufacturing floor.
  • Simulate and optimize complex manufacturing processes.
  • Handle variance and volume by compressing time and increasing production agility through concurrent engineering.

As forward-facing enterprises reimagine businesses for the digital age, HCLTech is helping them supercharge engineering of the future. We are accelerating non-linear value creation for global enterprises by helping integrate digital technology-led innovations across the entire product value chain. We help our clients build new or reengineer existing products, services, engineering processes and manufacturing operations with digital technologies. Our end-to-end capabilities, combined with our deep vertical expertise and engineering excellence, make us a one-stop partner for enterprises across industries. Over the years, HCLTech has been recognized as a leader in Digital Engineering services by multiple industry analysts including Everest, Zinnov and Gartner. What sets us apart from competitors is our legacy of driving sustainable business impact through digital engineering with our unique ability to bring in best practices from adjacent industries. This is why we don’t just help enterprises achieve efficiency but enable growth also by helping them launch innovative products, become platform-ready and create phenomenal experiences for all stakeholders with Total Experience (CX, EX, UX, MX).

Analyst Perspectives

Analyst Perspectives


HCLTech has retained its position as a Leader in Everest Group’s Software Product Engineering Services PEAK Matrix® Assessment 2023

A balanced focus across ISVs and enterprises, and coverage of all key markets have helped the company maintain its growth trajectory. HCLTech continues to invest in CoEs, IP and partnerships across cloud engineering, automation, DevOps, UI/UX, etc., while also tapping into synergies with its products and platforms business. Acknowledging the importance of having relevant talent across shores, HCLTech is proactively investing in upskilling initiatives and enhancing its nearshore delivery presence. Clients have particularly appreciated HCLTech’ s project management, leadership access and openness to engaging in emerging commercial constructs.”

Mayank Maria
Vice President, Everest Group


HCLTech Named Leader In Everest Group’s Digital Twin Services PEAK Matrix® Assessment 2022

HCLTech is helping enterprises dive into the benefits of Digital Twin by offering a strong set of Digital Twin capabilities with its partnership focus across established vendors and specialist players. It also executes strong domain knowledge that helps clients overcome use casespecific challenges to Digital Twin adoption.

Alisha Mittal
Vice President, Everest Group


HCLTech Is Recognized As A Leader In Zinnov Zones For Engineering R&D Services 2022

HCLTech’s transformational framework, Industry NeXT, is helping it develop a unique digitally-powered cognitive ecosystem for its clients. The firm’s strong engineering legacy has enabled it to win large deals across Platform Engineering, Cloud Engineering, Digital Manufacturing, Silicon Platform Solutions, Data Engineering & AI and 5G Services & Solutions. This coupled with its continued investments in modern technologies, focused acquisitions, IP development, strategic partnerships, and infrastructure has helped it enjoy its leadership position in the 2022 Zinnov Zones ER&D Services Ratings.”

Sidhant Rastogi
Managing Partner and Global Head, Zinnov

HCLTech Positioned as a Leader in IDC MarketScape Worldwide Manufacturing PLM Systems Integrator and BPO Services Vendor Assessment 2022

After a thorough evaluation of HCLTech’ s strategies and capabilities, IDC has positioned the company in the Leaders category. HCLTech continues to be one of the largest PLM systems integrators in the market, as measured by revenue, employees, industry experience and breadth of geographic coverage.

IoT WoRKS™ and Industry NeXT

With IoT WoRKSTM solutions and capabilities, we help our customers transcend digital and operational silos to drive sustainable business transformation. Our portfolio of award-winning solutions focuses on transforming the asset value chain in a hyper-connected world.

Our marquee framework, Industry NeXT, is an industryagnostic transformation framework that helps enterprises move beyond Industry 4.0 and toward business models powered by cognitive ecosystems. Industry NeXT makes enterprises more adaptive, resilient and future-proof by expanding value deliverance across key business areas like IT/OT convergence, digital manufacturing, immersive experience, cognitive supply chain, sustainability and product-as-a-service. The framework is powered by new-age technologies like IoT, digital twin, cloud, augmented reality (AR), data platforms, hyperconnectivity, edge-computing, 5G and AI.

Our sustainability-focused solution, Net Zero Intelligent Operations (NIO), has won several accolades, including the Cisco Digital Sustainability Challenge Award 2022 for EMEA and the IoT Evolution Industrial IoT Product of the Year Award 2023. Our track and trace focused solution for consignment inventory management was recognized as the winner of the CPHI Pharma Award 2022 in the supply chain, logistics and distribution category and the IoT Breakthrough Award 2023 for the IoT Health & Wellness Innovation of the Year.

Our Dynamic Ecosystem of Connected Devices (DECoDe) solution helps manage, monitor, configure and troubleshoot multi-vendor and heterogeneous devices remotely from a consolidated dashboard. The Smart Integrated Operations (SIO) solution drives IT/OT convergence by successfully monitoring and managing product integration and support operations for smart assets through predictive and prescriptive insights.

Furthermore, to address the increased need for Industry NeXT and IoT adoption, we have set up the IoT COLLAB™. In this collaborative space, we co-create IoT-led solutions customized to our customer’s needs. We now have IoT COLLABs set up across the globe – London, Redmond, Riyadh and Noida – taking innovation closer to our customers.

Our TRANSCƏNDTM framework helps us assess the desirability and feasibility of our customers’ transformation program in alignment with their technology, operational and business objectives and priorities, thus creating the foundation for an outcome-driven engagement.

IoT WoRKS continues to be rated as a Leader by leading analyst firms for our ground-breaking work. Powered by our award-winning solutions, IoT WoRKS capabilities have helped our customers across verticals supercharge progress by achieving ~15% operational cost reduction, ~10% growth in top line and 10-15% reduction in energy consumption.

IOT Works