In this report, ISG assessed 43 companies based on their comprehensive product and service offering, strong market presence and established competitive position and acknowledged HCLTech as a Leader in ISG Provider Lens™ Finance and Accounting Outsourcing - Order to Cash (O2C) - Global, 2025.

“HCLTech boosts O2C performance through GenAI-led payment prediction, predictive collections and anomaly detection. It's modular, agent-led automation drives measurable DSO reduction and improved working capital across high-volume portfolios.” - Gaurang Pagdi

Key Strengths of HCLTech:

• Predictive collections and payment behavior analytics: Using agentic AI, HCLTech deploys payment behavior prediction models and auto-coding for partial payments. This approach boosts cash flow visibility and improves DSO through real-time prioritization of delinquent accounts and segmentation of customer risk.
• AI-led disputes and credit risk management: HCLTech offers GenAI-powered, natural language processing (NLP)-based dispute classification and resolution routing, integrated with service portals for self-serve capabilities. Credit assessment is automated using dynamic scoring and industry-specific risk models, leading to improved credit decisions and reducing bad debt.
• digitalCOLLEAGUE for E2E O2C: HCLTech’s unified platform combines task orchestration, workflow engines and AI-led controls across contract setup, invoicing, cash apps and helpdesk functions. Agentic automation reduces cycle time substantially, while improving financial accuracy and client SLAs.
• Global scale and industry fit: With global customers and delivery hubs across more than 44 locations, HCLTech demonstrates strong capabilities in managing multientity O2C operations for verticals such as energy, tech, consumer packaged goods (CPG) and gaming. Its use cases range from SAP harmonization, centralized hubs to global compliance.