Roles and Responsibilities
- Customer Issue Resolution
- Research, respond to and accurately resolve cases of moderate to high complexity, in a timely manner and in accordance with CASE team standards
- Function as primary customer contact for all assigned support cases, meeting Guidewire’s contractual and internal goals for initial response and subsequent customer communication
- Provide expert solutions to customer problems to ensure customer satisfaction
- Write thorough and detailed case documentation to meet objectives for Case Quality and Customer Satisfaction scores
- Proactively take ownership and responsibility for support cases where and when required
- Escalate customer issues to the CASE Manager as appropriate
- Participate in team projects that enhance the quality or efficiency of support
Required Technical and Professional Expertise
- Candidate Should have knowledge on Guidewire PolicyCenter
- Candidate Should be proficient on AngularJs.
- Candidate Should have hands-on experience on Guidewire Digital Portal
- Candidate should have Hands on experience in CSS, Javascript, TypeScript, Git, NodeJS/Angular JS, JSON, Rest API will be preferred
