Qualification Required

• The Technical Support Engineer will provide enterprise-level assistance to our customers. This role involves resolving issues, configuring software, and using remote desktop connections and tools to provide immediate support
• The engineer will diagnose and troubleshoot software and hardware problems and help our customers by answering questions about the use of our software solutions

Roles and Responsibilities

• Is responsible for level 1 that provide hardware / software computer / network problem resolution

Technical Expertise

• Proven work experience as a Technical Support Engineer
• Ability to diagnose and troubleshoot technical issues
• Familiarity with remote desktop applications, contact center tools, and help desk software
• Languages: English (required) and Portuguese (require)

Required Skills

• MS Tools
• Experience with ServiceNow or similar ticketing system
• Active Directory
• Sharepoint
• Webservices
• Office suite
• LAN, WiFi, VPN