Fire safety response gets faster with integrated systems
Overview
A global leader in fire safety and equipment manufacturing was facing operational hurdles caused by legacy systems, fragmented data integration and poor visibility into service performance. These limitations affected their ability to respond to dynamic business needs, scale into new markets and maintain high customer satisfaction.
To address this, we modernized the client’s digital infrastructure, implementing a suite of Salesforce solutions integrated with Oracle Fusion. This transformation unified business operations, streamlined processes, reduced redundancies and improved field service delivery, resulting in a more responsive and efficient organization.
The Challenge
Outdated and disconnected systems created friction in day-to-day operations and slowed business growth:
- Legacy platforms limited agility, increased maintenance costs and stifled innovation
- Data was scattered across systems, delaying analysis and decision-making
- Lack of real-time insights made it difficult to track performance and engagement
- As the business expanded, existing tools failed to support scaling or new market entries
The Solution
We delivered a multi-platform modernization, transforming sales, service and operational workflows:
- Deployed Salesforce Sales Cloud and Pardot to align sales and marketing
- Implemented B2B Commerce Cloud to streamline ordering and improve engagement
- Used MuleSoft to integrate Salesforce with Oracle Fusion for seamless data exchange
- Migrated data from legacy systems using Informatica Cloud, ensuring accuracy and continuity
- Supported business restructuring by developing separate apps for newly demerged entities
- Built a unified platform combining sales, service, commerce and CPQ to enhance collaboration and efficiency
The Impact
The modernization delivered measurable gains in operational efficiency and service performance:
- Eliminated
15% of redundant data, improving accuracy and reducing risk - Enabled support for multiple legal entities and business units within the platform
- Improved field service delivery through streamlined workflows and better tools
Beyond the Numbers
This transformation empowered the client to operate with greater agility, serve customers faster and prepare for future growth. With improved visibility, real-time data flow and unified processes, the company strengthened its competitive edge in a rapidly evolving industry.
Celebrating Success
Our partnership enabled the client to transform its operations and elevate service delivery with connected platforms and real-time insights. By modernizing critical systems and integrating core functions across sales, service and commerce, the manufacturer now delivers faster, more consistent support to customers worldwide.
As organizations navigate dynamic markets, these connected, insight-led operations are key to delivering measurable value at every step of the customer journey.
