HCLSoftware is one of the largest enterprise software product businesses headquartered out of Asia, built on a rich legacy of product heritage, innovation and engineering excellence of HCLTech. Our mission is to create sustainable value for our customers, partners and communities through cutting-edge products and solutions.
Strategic Roadmap
To ensure the alignment with how the market consumes software, HCLSoftware has strategically unified its product portfolio under XDO (Xperience, Data and Operations) go-to-market approach to deliver integrated, intelligent and human-centric solutions across industries. XDO empowers our clients to reimagine business models by creating seamless experiences, unlocking the full potential of data and driving adaptive operations through Agentic AI and automation.
Redefining Xperience
Crafting connected, intelligent interactions
Reimagining Data
Fueling intelligence through contextual insights
Reinventing Operations
Securing and scaling enterprise foundations
Here’s how our offerings align with the XDO dimensions and their intersections:
Redefining Xperience – Crafting connected, intelligent interactions: At the heart of experience lies engagement for customers, employees and ecosystems. Our Xperience suite focuses on intelligent personalization, omnichannel journeys and platform-driven innovation. HCL Unica+ is modern AI-powered marketing automation for personalized campaigns on a scale.
HCL TX platform enables seamless digital experiences across touchpoints with low-code composability. Packaged Business Capabilities (PBCs) provide tailored micro-experiences embedded with AI to drive agility and responsiveness. Together, these harmonize customer and employee journeys — driving satisfaction, retention and loyalty.
Reimagining Data – Fueling intelligence through contextual insights: In an insight-driven world, data is gold. Our Data solutions are engineered for intelligence at scale- ingesting, managing and activating data securely and efficiently. Actian Data Intelligence (including Zeenea) delivers unified data management, discovery and real-time analytics.
AI-ON Workbench provides an enterprise-grade platform to develop, train and deploy domain-specific GenAI models. These offerings power actionable insights and responsible AI usage, turning data into value
Reinventing Operations – Securing and scaling enterprise foundations: Operational resilience is non-negotiable. Our Operations solutions are built for autonomous, secure and scalable enterprise operations. HCL BigFix AEM & IO/SX & AEX provide unified endpoint management and remediation across IT/OT landscapes. HCL Hive & IEM supports intelligent event management to orchestrate real-time responses across systems. AppScan on Cloud helps with continuous application security testing for DevSecOps integration. HCL Workload Automation (HWA) seamlessly automates hybrid workloads with smart scheduling and monitoring. These capabilities improve uptime, reduce risk and drive IT and business alignment.
Data Intelligence (Intersection of Xperience and Data): UNO Agentic – Our next-gen Agentic AI platform that synthesizes behavioral signals and data intelligence to co-create context-aware digital experiences. It empowers self-evolving systems that adapt in real time to user intent.
Xperience Orchestration (Intersection of Xperience and Operations): HCL Foundry – A robust orchestration fabric that connects AI-infused PBCs, experience platforms and operational systems driving agility across business processes and customer journeys.
Process & Data Orchestration (Intersection of Data and Operations): UNO Orchestrator – A scalable orchestration engine that bridges data pipelines, workflows and AI decision systems, optimizing process intelligence and automation.
Ecosystem – The power of convergence: At the trisection of Xperience, Data and Operations lies our ecosystem-centric approach where innovation flourishes and systems thrive in concert. This unified ecosystem is enhanced by GenAI and Agentic AI integrations across the portfolio, ensuring continuous learning, adaptation and evolution.
Key Highlights
10k+ organizations served globally via direct sales and partner network
50%+ of the Fortune 1000 and Global 2000 companies are HCLSoftware customers
Vast partner network with over 1,100+ partners across 100+ countries
Rated Leader in multiple enterprise software markets by top analyst firms
Executing our Strategic Priorities
Our three-year roadmap is structured around the following strategic priorities:
Customer Empathy - Delivering value at scale
Our newly built customer success organization works across our 7,000+ customers globally to ensure a high product adoption and high value realization across industries, contributing to best-in-class renewal and retention rates.
Segmented Growth Focus
HCLSoftware has created differentiated offerings and approaches to serve customers according to their segment needs and business goals. We also serve 150+ high-priority global customers directly, tailoring value delivery with focused, white-glove engagement.
Agentic AI and Platform Innovation
HCLSoftware’s flagship products, such as BigFix, Unica and AppScan, now feature advanced AI functionalities tailored to specific workflows. The UNO platform offers over 27 prebuilt AI agents for intelligent automation, proactive operations and guided decision-making.
Build, Buy, Ally Expansion
We are aligning our growth strategy around the Build-Buy-Ally model, where we are not only focusing on building products internally, but also acquiring external expertise and forming new strategic partnerships to ensure we retain our competitive advantage while adapting to changing customer needs.
We have continued to expand our product capabilities through strategic partnerships and investments, including several partnership announcements throughout the year. In FY25, we acquired Zeenea and Base22 IP to bolster our Data & Analytics and Total Experience capabilities, respectively.
Frugal Innovation
At HCLSoftware, we consciously and consistently ensure that we are frugal in our R&D approach. This helps us provide the best value for our customers while also ensuring profitable growth that ensures continuous investment in our products.
Partner-first Ecosystem
Our 1,100+ channel and GSI partners fuel global reach. We empower our partners as a part of our partner-first strategy to ensure they bring diverse value to the table and share our ethos on customer success. Programs like the Emerging Distributor Program and new partner portals streamline onboarding and joint success.
Ashwini Vaishnaw (R), India’s Minister for Electronics & IT, and HCLTech Chairperson Roshni Nadar Malhotra at the HCLSoftware pavilion at WEF 2025
Americas Business Partner Summit, Miami
Our Partners
Case Study
Driving ACC data governance with Zeenea Data Catalog
Advanced Cell Components (ACC), a fast-growing European battery cell manufacturer, faced a major data governance challenge due to a rapid growth in structured and unstructured data and unclear data ownership. After evaluating several vendors, ACC chose Zeenea Data Catalog for its intuitive graph-based interface, robust access controls, business glossary integration and scalability. The implementation delivered clear visibility into data quality, streamlined access management and improved collaboration between technical and business teams. Users praised its ease of use and the reduced friction in working with data.
Case Study
Powering STIHL migration with HCL Workload Automation
Andreas Stihl AG & Co. KG (STIHL), a German manufacturer of chainsaws and other power tools, is setting new standards in optimizing its mission-critical processes. STIHL sought to merge its IT systems into a consistent enterprise scheduler to significantly enhance efficiency and precision, especially in critical areas such as production, logistics and human resources. Managing approximately 200,000 job executions daily within a multifaceted SAP landscape, with the potential to expand from 35 to 70 systems, and the need for real-time data supply across global production companies, posed significant operational complexity.
After a comprehensive selection process, STIHL opted for HCL Workload Automation due to its high fail-safety, deep SAP integration and flexible licensing model. The cloud-native nature of the solution ensures future-proofing while offering on-prem compatibility with STIHL’s existing infrastructure. The migration was carried out via a wave-based approach to manage the complexity of the transition and ensure minimal interruptions and maximum efficiency.
The platform enhanced efficiency across all mission-critical areas, laying the foundation for future growth with cloud readiness. Other key outcomes include achieving a single pane of glass with HCL Workload Automation, leading to increased operational efficiency.
With HCL Workload Automation, we have created a future-proof platform that not only boosts our productivity but also allows us to respond flexibly to market demands.”
Lisa Kapanke,
Service Manager, IT Base Infrastructure Services, STIHL
Analysts Speak
IDC MarketScape: Worldwide Unified Endpoint Management Software 2024 Vendor Assessment
BigFix UEM’s ability to manage a wide array of devices, including specialized ones like ruggedized and Apple devices, provides HCL with a competitive edge. The platform’s focus on advanced security features and compliance management appeals to organizations prioritizing cybersecurity and deep integration with Windows environments, including advanced features like offline domain join and certificate management.”
Phil Hochmuth,
Program Vice President, Endpoint Management & Enterprise Mobility, IDC
Market Pulse- B2B Marketing Automation for the Enterprise: HCL Unica
AI advancements have been introduced that leverage the larger portfolio of HCLSoftware — specifically HCL AION, an AI workbench for delivering contextual conversational responses with multilanguage multilingual support. The latest release includes capabilities focused on predictive modeling and decision making, intelligent lead nurturing and an intelligent marketing assistant that can be integrated into Unica instances.”
Liz Miller,
VP and Principal Analyst, Constellation Research
IDC Perspective: Democratization of Enterprise Software and Workload Automation with HCLSoftware Workload Automation Suite
Organizations would thrive by implementing an automation strategy synchronized with overarching business goals to fuel optimal outcomes. Innovative and affordable automation software, such as the HWA and UnO suite from HCLSoftware, liberates organizations’ resources to focus on positively impacting and augmenting value.”
Estelle Quek,
Former Senior Research Manager, Cloud and Enterprise Software Strategies, IDC
The Forrester Wave™: Cross-Channel Marketing Hubs, Q4 2024
HCLSoftware continues to invest in HCL Unica as a proven CCMH solution for existing customers and it attracts new customers with specialist data and application integration requirements, especially within regulated industries.”
Rusty Warner,
VP, Principal Analyst, Forrester Research
Disclaimer: Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. For more information, read about Forrester’s objectives here: https://www.forrester.com/about-us/objectivity/
HCLSoftware driving technology innovation for the Scudderia Ferrari F1 team