職務内容：

About HCLTech

HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.

Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.

To learn more about how we can supercharge progress for you, visit www.hcltech.com

Admin-Jenkins,PowerShell,Python,Ansible

Job Summary

The Tools & Automation Administrator plays a critical role in maintaining and enhancing the operational efficiency of tools within the organization. This position is focused on independently resolving technical issues, providing on-call support, and conducting root cause analyses, all aimed at ensuring a high level of customer satisfaction and adherence to quality standards.

• Key Responsibilities

  1. Provide Technical Support And Resolutions By Utilizing Jenkins And Powershell To Automate Processes, Ensuring Compliance With Quality Standards And Company Policies.

  2. Conduct Root Cause Analysis Of Escalated Issues Using Powershell Scripts And Jenkins Pipelines To Identify And Implement Effective Solutions.

  3. Enhance Team Knowledge By Creating And Managing A Knowledge Base, Providing Training For New Hires, And Coaching Analysts On Best Practices In Automation And Tools Usage.

  4. Independently Resolve Technical Tickets Within The Agreed Sla By Leveraging Automation Tools Like Jenkins For Deployment And Troubleshooting.

  5. Achieve A Positive Customer Experience By Ensuring First Call Resolution And Minimizing Rejected Resolutions Or Reopened Cases Through Effective Problem-Solving Techniques.

  Skill Requirements:

  1. Proficiency In Jenkins For Ci/Cd Automation

  2. Strong Knowledge Of Powershell Scripting For Task Automation

  3. Familiarity With Python And Ansible For Configuration Management

  4. Understanding Of It Service Management And Ticket Resolution Processes

  Certification:

  1. Optional But Valuable: ITIL Certification

  2. Optional But Valuable: Certified Jenkins Engineer

  3. Optional But Valuable: Automation Testing Certification