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Analyst
職務内容
Analyst
職務概要
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勤務地: Sofia
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プロジェクトロール: Analyst
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資格: B-Tech
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職務経験: 0-2.5 Years
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スキル: Integrated Command Center – CC Eng
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募集人数: 1
職務内容:
Job Description Command Center Engineer (L1 GCC Onshore) Purpose of the Role and Key Accountabilities: The Command Center Engineer is responsible for ensuring the seamless operation of critical IT infrastructure by providing 24/7 monitoring, incident management, and technical escalation support. The role requires in-depth technical expertise, analytical skills, and the ability to work under pressure to ensure maximum system uptime and minimal service disruptions. - 24/7 Proactive Monitoring & Incident Response: - Utilize enterprise-grade monitoring solutions such as BBPM, HP NNM, SolarWinds, Splunk, and Prometheus to detect and respond to system anomalies. - Conduct real-time log analysis and telemetry monitoring to identify patterns indicating potential failures or performance degradation. - Implement event correlation strategies to reduce noise from redundant alerts and ensure efficient incident prioritization. - Escalation Management & Root Cause Analysis (RCA): - Act as a critical point of technical escalation for L1 teams and collaborate with infrastructure, network, and application support teams. - Drive post-incident reviews (PIRs) to determine root causes and document corrective actions. - Assist in forensic analysis of incidents by leveraging SIEM (Security Information and Event Management) and system logs. - Operations Reporting & Metrics Analysis: - Generate detailed Operations Reports including performance trends, incident statistics, SLA compliance, and MTTR (Mean Time to Resolve) metrics. - Develop custom dashboards and automated reports in ServiceNow, Power BI, or Grafana to provide real-time insights into system health. - Perform trend analysis on recurring incidents to recommend proactive solutions and process improvements. - Technical Process Management & Knowledge Base Development: - Define and refine Standard Operating Procedures (SOPs) for incident handling, escalation protocols, and troubleshooting methodologies. - Maintain an updated Knowledge Base (KB) repository with detailed runbooks and remediation procedures. - Ensure strict adherence to ITIL best practices in Change, Incident, and Problem Management processes. - Critical Incident Management & Crisis Coordination: - Serve as the Major Incident Manager (MIM) during high-severity outages, coordinating resolution efforts across multiple teams. - Manage and facilitate war room calls, ensuring clear communication between technical teams, stakeholders, and executive leadership. - Develop and maintain the Major Incident Communication Plan, ensuring timely and accurate updates to affected business units. - Security & Compliance Monitoring: - Conduct regular security health checks on monitored systems, ensuring compliance with security policies and industry standards. - Escalate anomalous behavior and security threats detected through SIEM platforms such as Splunk or ArcSight. - Work closely with cybersecurity teams to mitigate vulnerabilities and enforce incident response playbooks. - Infrastructure & Application Support: - Work closely with DBA teams to monitor database health, replication status, and transaction logs. - Support network monitoring activities, including packet flow analysis, bandwidth utilization, and firewall rule violations. - Provide Level 2 support for cloud-based infrastructures (AWS, Azure, Google Cloud) and hybrid environments. - Collaboration & Continuous Improvement: - Engage in cross-functional team discussions to resolve operational bottlenecks and enhance system resilience. - Participate in capacity planning and infrastructure optimization initiatives. - Assist in automating repetitive monitoring tasks using Python, PowerShell, or
志望動機:
HCLテクノロジーズ(HCLTech)では、革新的で興味深い仕事に携わるチャンスと併せてさまざまな学習機会も提供し、社員のキャリアアップを促進することをお約束します。テクノロジー業界で長年経験を積んだトップリーダーであるお客様やチームと関わることができるため、テクノロジー分野でのキャリアを迅速かつ着実に築くことができます。HCLTechは、社員とその周囲の人々の生活をより豊かにし、社員が個人としてもプロフェッショナルとしても、より大きな安定、目的、成長を見出せるように、リーダーシップ、柔軟性、社員に優しいワークカルチャーを提供します。
既存のやり方にとらわれず、異なるアプローチを試すことを奨励し、探索する自由を与え、成長の機会と実験の場を提供します。また、集中的なトレーニングやOTC(実務を通じてのコーチング)の機会も提供します。HCLTechの社員は、熱意をもち、強い決意のもとで、さらに上を目指し努力することに誇りをもっています。その社員全員の意識が、会社としての大きな力になっています。次のような福利厚生や特典を提供しています。
- グローバルキャリア/グローバルモビリティ
- ワークライフバランスに配慮した柔軟な就労環境(リモートワークなど)
- 自分のやり方で職務を遂行する機会、スキルアップの機会、刺激的なプロジェクトに参加する機会
- HCLTechが目指しているのは、総合的なウェルビーングです。HCLTechには、CSRカウンシル、ダイバーシティ・カウンシル、Sparks – Engagement Championなどさまざまな活動組織があります。プロフェッショナルとしての腕を磨くだけでなく、自分が熱意をもって取り組みたい分野で、志を同じくする同僚たちとともに、会社や社会全体に大きな影響をもたらすことができます。